{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/36-85.24.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/36-85.24.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/36-85.24.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/36-85.24.html"}],"law_id":56241,"edition_id":1,"section_id":56241,"structure_id":13322,"section_number":"36-85.24","catch_line":"Presenting claims for warranties and defects","history":"1991, c. 555; 1992, c. 223.","full_text":"Whenever a claim for a warranty service or about a defect is made to a regulant, it shall be handled as provided by this chapter. A record shall be made of the name and address of each claimant and the date, substance, and disposition of each claim about a defect. The regulant may request that a claim be made in writing, but nevertheless shall record it as provided above, and may not delay service pending receipt of the written claim.\n\t\tWhen the regulant notified is not the responsible party, he shall, in writing, immediately notify the claimant of that fact, and shall also, in writing, immediately notify the responsible party of the claim. When a responsible party is asked to remedy defects, such party may not fail to remedy those defects because another responsible party may also be responsible. Nothing herein shall prevent a responsible party from obtaining compensation by way of contribution or subrogation from another responsible party in accordance with any other provision of law or contract.\n\t\tWithin the time limits provided in this chapter, the regulant shall either resolve the claim or determine that it is not justified. At any time a regulant determines that a claim for service is not justified in whole or part, he shall immediately notify the claimant in writing that the claim or part of the claim is rejected and why, and shall inform the claimant that he is entitled to complain to the Board. The complete mailing address of the Board shall be provided in the notice. Within five working days of receipt of a complaint, the Board shall send a complete copy thereof to the Director.","order_by":null,"text":{"0":{"id":206002,"text":"Whenever a claim for a warranty service or about a defect is made to a regulant, it shall be handled as provided by this chapter. A record shall be made of the name and address of each claimant and the date, substance, and disposition of each claim about a defect. The regulant may request that a claim be made in writing, but nevertheless shall record it as provided above, and may not delay service pending receipt of the written claim.\n\t\tWhen the regulant notified is not the responsible party, he shall, in writing, immediately notify the claimant of that fact, and shall also, in writing, immediately notify the responsible party of the claim. When a responsible party is asked to remedy defects, such party may not fail to remedy those defects because another responsible party may also be responsible. Nothing herein shall prevent a responsible party from obtaining compensation by way of contribution or subrogation from another responsible party in accordance with any other provision of law or contract.\n\t\tWithin the time limits provided in this chapter, the regulant shall either resolve the claim or determine that it is not justified. At any time a regulant determines that a claim for service is not justified in whole or part, he shall immediately notify the claimant in writing that the claim or part of the claim is rejected and why, and shall inform the claimant that he is entitled to complain to the Board. The complete mailing address of the Board shall be provided in the notice. Within five working days of receipt of a complaint, the Board shall send a complete copy thereof to the Director.","type":"section","prefixes":[""],"prefix":"","entire_prefix":"","prefix_anchor":"","level":1}},"ancestry":[{"id":13322,"edition_id":1,"name":"Licensing of Manufactured Housing Industry","identifier":"1","label":"article","depth":3,"order_by":1,"parent_id":13321,"metadata":{},"date_created":"2026-06-26 03:44:38","date_modified":"2026-06-26 03:44:38","permalink":{"id":209083,"object_type":"structure","relational_id":13322,"identifier":"1","token":"36\/4.2\/1","url":"\/36\/4.2\/1\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13321,"edition_id":1,"name":"Manufactured Housing Licensing and Transaction Recovery Fund Law","identifier":"4.2","label":"chapter","depth":2,"order_by":1,"parent_id":12779,"metadata":{},"date_created":"2026-06-26 03:44:38","date_modified":"2026-06-26 03:44:38","permalink":{"id":209081,"object_type":"structure","relational_id":13321,"identifier":"4.2","token":"36\/4.2","url":"\/36\/4.2\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12779,"edition_id":1,"name":"Housing","identifier":"36","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:52","date_modified":"2026-06-26 03:43:52","permalink":{"id":208257,"object_type":"structure","relational_id":12779,"identifier":"36","token":"36","url":"\/36\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":86721,"structure_id":13322,"section_number":"36-85.16","catch_line":"Definitions","url":"\/36-85.16\/","token":"36\/4.2\/1\/36-85.16","metadata":false},{"id":54308,"structure_id":13322,"section_number":"36-85.16:1","catch_line":"Certified mail; subsequent mail or notices may be sent by regular mail","url":"\/36-85.16_1\/","token":"36\/4.2\/1\/36-85.16_1","metadata":false},{"id":69175,"structure_id":13322,"section_number":"36-85.17","catch_line":"Manufactured Housing Board created; membership","url":"\/36-85.17\/","token":"36\/4.2\/1\/36-85.17","metadata":false},{"id":73233,"structure_id":13322,"section_number":"36-85.18","catch_line":"Powers and duties of Manufactured Housing Board","url":"\/36-85.18\/","token":"36\/4.2\/1\/36-85.18","metadata":false},{"id":74304,"structure_id":13322,"section_number":"36-85.19","catch_line":"License required; penalty","url":"\/36-85.19\/","token":"36\/4.2\/1\/36-85.19","metadata":false},{"id":81985,"structure_id":13322,"section_number":"36-85.20","catch_line":"Grounds for denying, suspending or revoking license","url":"\/36-85.20\/","token":"36\/4.2\/1\/36-85.20","metadata":false},{"id":58341,"structure_id":13322,"section_number":"36-85.21","catch_line":"Notice and hearing","url":"\/36-85.21\/","token":"36\/4.2\/1\/36-85.21","metadata":false},{"id":85612,"structure_id":13322,"section_number":"36-85.22","catch_line":"Set-up requirements; effect on insurance policies","url":"\/36-85.22\/","token":"36\/4.2\/1\/36-85.22","metadata":false},{"id":56774,"structure_id":13322,"section_number":"36-85.23","catch_line":"Warranties","url":"\/36-85.23\/","token":"36\/4.2\/1\/36-85.23","metadata":false},{"id":56241,"structure_id":13322,"section_number":"36-85.24","catch_line":"Presenting claims for warranties and defects","url":"\/36-85.24\/","token":"36\/4.2\/1\/36-85.24","metadata":false},{"id":76501,"structure_id":13322,"section_number":"36-85.25","catch_line":"Warranty service","url":"\/36-85.25\/","token":"36\/4.2\/1\/36-85.25","metadata":false},{"id":76337,"structure_id":13322,"section_number":"36-85.26","catch_line":"Dealer alterations","url":"\/36-85.26\/","token":"36\/4.2\/1\/36-85.26","metadata":false},{"id":65875,"structure_id":13322,"section_number":"36-85.27","catch_line":"Determining length of manufactured homes","url":"\/36-85.27\/","token":"36\/4.2\/1\/36-85.27","metadata":false},{"id":66621,"structure_id":13322,"section_number":"36-85.28","catch_line":"Limitation on damages; disclosure to buyer","url":"\/36-85.28\/","token":"36\/4.2\/1\/36-85.28","metadata":false},{"id":83805,"structure_id":13322,"section_number":"36-85.29","catch_line":"Inspection of service records","url":"\/36-85.29\/","token":"36\/4.2\/1\/36-85.29","metadata":false},{"id":66008,"structure_id":13322,"section_number":"36-85.30","catch_line":"Other remedies not excluded","url":"\/36-85.30\/","token":"36\/4.2\/1\/36-85.30","metadata":false}],"previous_section":{"id":56774,"structure_id":13322,"section_number":"36-85.23","catch_line":"Warranties","url":"\/36-85.23\/","token":"36\/4.2\/1\/36-85.23","metadata":false},"next_section":{"id":76501,"structure_id":13322,"section_number":"36-85.25","catch_line":"Warranty service","url":"\/36-85.25\/","token":"36\/4.2\/1\/36-85.25","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/36-85.24\/","history_text":"

This law was first created in 1991. The record of its establishment is cataloged in chapter 555 of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year. Unfortunately, the 1991 \u201cActs\u201d aren\u2019t available online. It has been modified 1 time. Those modifications are cataloged by \u201cThe Acts of Assembly,\u201d a state publication, by year and chapter. Those modifications that can be read on the General Assembly\u2019s website will be linked accordingly. That modification is as follows: in 1992, chapter 223.<\/p>","references":false,"refers_to":false,"permalink":{"id":209121,"object_type":"law","relational_id":56241,"identifier":"36-85.24","token":"36\/4.2\/1\/36-85.24","url":"\/36-85.24\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/36-85.24\/","token":"36\/4.2\/1\/36-85.24","dublin_core":{"Title":"Presenting claims for warranties and defects","Type":"Text","Format":"text\/html","Identifier":"\u00a7 36-85.24","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

Whenever a claim for a warranty service or about a defect<\/span> is made to a regulant<\/span>, it shall be handled as provided by this chapter. A record shall be made of the name and address of each claimant<\/span> and the date, substance, and disposition<\/span> of each claim about a defect<\/span>. The regulant<\/span> may request that a claim be made in writing, but nevertheless shall record it as provided above, and may not delay service pending receipt of the written claim.\n\t\tWhen the regulant<\/span> notified is not the responsible party<\/span>, he shall, in writing, immediately notify the claimant<\/span> of that fact<\/span>, and shall also, in writing, immediately notify the responsible party<\/span> of the claim. When a responsible party<\/span> is asked to remedy defects<\/span>, such party may not fail to remedy those defects<\/span> because another responsible party<\/span> may also be responsible. Nothing herein shall prevent a responsible party<\/span> from obtaining compensation by way of contribution or subrogation from another responsible party<\/span> in accordance with any other provision of law<\/span> or contract<\/span>.\n\t\tWithin the time limits provided in this chapter, the regulant<\/span> shall either resolve the claim or determine that it is not justified. At any time a regulant<\/span> determines that a claim for service is not justified in whole or part, he shall immediately notify the claimant<\/span> in writing that the claim or part of the claim is rejected and why, and shall inform the claimant<\/span> that he is entitled to complain to the Board<\/span>. The complete mailing address of the Board<\/span> shall be provided in the notice. Within five working days of receipt of a complaint, the Board<\/span> shall send a complete copy thereof to the Director<\/span>.<\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nPRESENTING CLAIMS FOR WARRANTIES AND DEFECTS (\u00a7 36-85.24)\n\nWhenever a claim for a warranty service or about a defect is made to a regulant,\nit shall be handled as provided by this chapter. A record shall be made of the\nname and address of each claimant and the date, substance, and disposition of\neach claim about a defect. The regulant may request that a claim be made in\nwriting, but nevertheless shall record it as provided above, and may not delay\nservice pending receipt of the written claim.\n\t\tWhen the regulant notified is not the responsible party, he shall, in writing,\nimmediately notify the claimant of that fact, and shall also, in writing,\nimmediately notify the responsible party of the claim. When a responsible party\nis asked to remedy defects, such party may not fail to remedy those defects\nbecause another responsible party may also be responsible. Nothing herein shall\nprevent a responsible party from obtaining compensation by way of contribution\nor subrogation from another responsible party in accordance with any other\nprovision of law or contract.\n\t\tWithin the time limits provided in this chapter, the regulant shall either\nresolve the claim or determine that it is not justified. At any time a regulant\ndetermines that a claim for service is not justified in whole or part, he shall\nimmediately notify the claimant in writing that the claim or part of the claim\nis rejected and why, and shall inform the claimant that he is entitled to\ncomplain to the Board. The complete mailing address of the Board shall be\nprovided in the notice. Within five working days of receipt of a complaint, the\nBoard shall send a complete copy thereof to the Director.\n\nHISTORY: 1991, c. 555; 1992, c. 223.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}