{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/46.2-2168.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/46.2-2168.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/46.2-2168.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/46.2-2168.html"}],"law_id":58501,"edition_id":1,"section_id":58501,"structure_id":14500,"section_number":"46.2-2168","catch_line":"Claims","history":"2001, c. 596.","full_text":"A\n\nEvery household goods carrier that receives a written claim for loss of or damage to property transported by it shall:1\n\nAcknowledge receipt of such claim in writing to the claimant within thirty calendar days after its receipt by the carrier. The carrier shall, at the time such claim is received, cause the date of receipt to be recorded on the claim;2\n\nPay, decline or make a firm compromise settlement offer in writing to the claimant within 120 days after receipt of the claim by the carrier or its agent.B\n\nIf the claim cannot be processed and disposed of within 120 days after the receipt thereof, the carrier shall, at that time and the expiration of each succeeding thirty-day period while the claim remains pending, advise the claimant in writing of the status of the claim and the reasons for the delay in making final disposition thereof.C\n\nNo household goods carrier shall provide by contract or otherwise a shorter period for the filing of loss and damage claims than thirty calendar days, and for the institution of suits than two years, such period for institution of suits to be computed from the day when notice in writing is given by the carrier to the claimant that the carrier has disallowed the claim or any part or parts thereof specified in the notice.","order_by":null,"text":{"0":{"id":214405,"text":"Every household goods carrier that receives a written claim for loss of or damage to property transported by it shall:","type":"section","prefixes":["A"],"prefix":"A","entire_prefix":"A","prefix_anchor":"A","level":1,"next_prefix":"A1"},"1":{"id":214406,"text":"Acknowledge receipt of such claim in writing to the claimant within thirty calendar days after its receipt by the carrier. The carrier shall, at the time such claim is received, cause the date of receipt to be recorded on the claim;","type":"section","prefixes":["A","1"],"prefix":"1","entire_prefix":"A1","prefix_anchor":"A1","level":2,"prior_prefix":"A","next_prefix":"A2"},"2":{"id":214407,"text":"Pay, decline or make a firm compromise settlement offer in writing to the claimant within 120 days after receipt of the claim by the carrier or its agent.","type":"section","prefixes":["A","2"],"prefix":"2","entire_prefix":"A2","prefix_anchor":"A2","level":2,"prior_prefix":"A1","next_prefix":"B"},"3":{"id":214408,"text":"If the claim cannot be processed and disposed of within 120 days after the receipt thereof, the carrier shall, at that time and the expiration of each succeeding thirty-day period while the claim remains pending, advise the claimant in writing of the status of the claim and the reasons for the delay in making final disposition thereof.","type":"section","prefixes":["B"],"prefix":"B","entire_prefix":"B","prefix_anchor":"B","level":1,"prior_prefix":"A2","next_prefix":"C"},"4":{"id":214409,"text":"No household goods carrier shall provide by contract or otherwise a shorter period for the filing of loss and damage claims than thirty calendar days, and for the institution of suits than two years, such period for institution of suits to be computed from the day when notice in writing is given by the carrier to the claimant that the carrier has disallowed the claim or any part or parts thereof specified in the notice.","type":"section","prefixes":["C"],"prefix":"C","entire_prefix":"C","prefix_anchor":"C","level":1,"prior_prefix":"B"}},"ancestry":[{"id":14500,"edition_id":1,"name":"Household Goods Carriers","identifier":"4","label":"article","depth":4,"order_by":1,"parent_id":13444,"metadata":{},"date_created":"2026-06-26 03:48:22","date_modified":"2026-06-26 03:48:22","permalink":{"id":232723,"object_type":"structure","relational_id":14500,"identifier":"4","token":"46.2\/V\/21\/4","url":"\/46.2\/V\/21\/4\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13444,"edition_id":1,"name":"Regulation of Property Carriers","identifier":"21","label":"chapter","depth":3,"order_by":1,"parent_id":13318,"metadata":{},"date_created":"2026-06-26 03:44:54","date_modified":"2026-06-26 03:44:54","permalink":{"id":232515,"object_type":"structure","relational_id":13444,"identifier":"21","token":"46.2\/V\/21","url":"\/46.2\/V\/21\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13318,"edition_id":1,"name":"Motor Carriers","identifier":"V","label":"subtitle","depth":2,"order_by":1,"parent_id":12770,"metadata":{},"date_created":"2026-06-26 03:44:38","date_modified":"2026-06-26 03:44:38","permalink":{"id":231965,"object_type":"structure","relational_id":13318,"identifier":"V","token":"46.2\/V","url":"\/46.2\/V\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12770,"edition_id":1,"name":"Motor Vehicles","identifier":"46.2","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:52","date_modified":"2026-06-26 03:43:52","permalink":{"id":225289,"object_type":"structure","relational_id":12770,"identifier":"46.2","token":"46.2","url":"\/46.2\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":75898,"structure_id":14500,"section_number":"46.2-2149","catch_line":"Certain household goods carriers exempt from certain provisions of article","url":"\/46.2-2149\/","token":"46.2\/V\/21\/4\/46.2-2149","metadata":false},{"id":65490,"structure_id":14500,"section_number":"46.2-2150","catch_line":"Required certificates of fitness","url":"\/46.2-2150\/","token":"46.2\/V\/21\/4\/46.2-2150","metadata":false},{"id":69414,"structure_id":14500,"section_number":"46.2-2151","catch_line":"Considerations for determination of issuance of certificate","url":"\/46.2-2151\/","token":"46.2\/V\/21\/4\/46.2-2151","metadata":false},{"id":57161,"structure_id":14500,"section_number":"46.2-2152","catch_line":"Control by Department","url":"\/46.2-2152\/","token":"46.2\/V\/21\/4\/46.2-2152","metadata":false},{"id":80984,"structure_id":14500,"section_number":"46.2-2153","catch_line":"Provisions of chapter controlling","url":"\/46.2-2153\/","token":"46.2\/V\/21\/4\/46.2-2153","metadata":false},{"id":74672,"structure_id":14500,"section_number":"46.2-2154","catch_line":"Discontinuance of service","url":"\/46.2-2154\/","token":"46.2\/V\/21\/4\/46.2-2154","metadata":false},{"id":71944,"structure_id":14500,"section_number":"46.2-2155","catch_line":"Power and duty of Department","url":"\/46.2-2155\/","token":"46.2\/V\/21\/4\/46.2-2155","metadata":false},{"id":66138,"structure_id":14500,"section_number":"46.2-2156","catch_line":"Solicitation, booking, registration by other persons prohibited; storage-in-transit","url":"\/46.2-2156\/","token":"46.2\/V\/21\/4\/46.2-2156","metadata":false},{"id":67132,"structure_id":14500,"section_number":"46.2-2157","catch_line":"Estimate of charges; penalties; information booklet for shippers","url":"\/46.2-2157\/","token":"46.2\/V\/21\/4\/46.2-2157","metadata":false},{"id":73465,"structure_id":14500,"section_number":"46.2-2158","catch_line":"Bill of lading","url":"\/46.2-2158\/","token":"46.2\/V\/21\/4\/46.2-2158","metadata":false},{"id":81932,"structure_id":14500,"section_number":"46.2-2159","catch_line":"Freight bill or freight bill\/bill of lading","url":"\/46.2-2159\/","token":"46.2\/V\/21\/4\/46.2-2159","metadata":false},{"id":69968,"structure_id":14500,"section_number":"46.2-2160","catch_line":"Bill of lading kept in vehicle; preserved in office","url":"\/46.2-2160\/","token":"46.2\/V\/21\/4\/46.2-2160","metadata":false},{"id":83330,"structure_id":14500,"section_number":"46.2-2161","catch_line":"Payment of tariff charges; payment of specific charges","url":"\/46.2-2161\/","token":"46.2\/V\/21\/4\/46.2-2161","metadata":false},{"id":74140,"structure_id":14500,"section_number":"46.2-2162","catch_line":"Carrier liability","url":"\/46.2-2162\/","token":"46.2\/V\/21\/4\/46.2-2162","metadata":false},{"id":60573,"structure_id":14500,"section_number":"46.2-2163","catch_line":"Determination of weights by certified scales","url":"\/46.2-2163\/","token":"46.2\/V\/21\/4\/46.2-2163","metadata":false},{"id":77798,"structure_id":14500,"section_number":"46.2-2164","catch_line":"Constructive weight","url":"\/46.2-2164\/","token":"46.2\/V\/21\/4\/46.2-2164","metadata":false},{"id":55910,"structure_id":14500,"section_number":"46.2-2165","catch_line":"Obtaining weight tickets","url":"\/46.2-2165\/","token":"46.2\/V\/21\/4\/46.2-2165","metadata":false},{"id":65168,"structure_id":14500,"section_number":"46.2-2166","catch_line":"Minimum weight shipments, notice","url":"\/46.2-2166\/","token":"46.2\/V\/21\/4\/46.2-2166","metadata":false},{"id":66734,"structure_id":14500,"section_number":"46.2-2167","catch_line":"Reweighing of shipment","url":"\/46.2-2167\/","token":"46.2\/V\/21\/4\/46.2-2167","metadata":false},{"id":58501,"structure_id":14500,"section_number":"46.2-2168","catch_line":"Claims","url":"\/46.2-2168\/","token":"46.2\/V\/21\/4\/46.2-2168","metadata":false},{"id":81819,"structure_id":14500,"section_number":"46.2-2169","catch_line":"Tariffs showing rates and charges, etc","url":"\/46.2-2169\/","token":"46.2\/V\/21\/4\/46.2-2169","metadata":false},{"id":85813,"structure_id":14500,"section_number":"46.2-2170","catch_line":"Unlawful to charge other than published tariff","url":"\/46.2-2170\/","token":"46.2\/V\/21\/4\/46.2-2170","metadata":false},{"id":70881,"structure_id":14500,"section_number":"46.2-2171","catch_line":"Changes in tariffs","url":"\/46.2-2171\/","token":"46.2\/V\/21\/4\/46.2-2171","metadata":false},{"id":59460,"structure_id":14500,"section_number":"46.2-2172","catch_line":"Joint tariffs; power of attorney","url":"\/46.2-2172\/","token":"46.2\/V\/21\/4\/46.2-2172","metadata":false},{"id":78103,"structure_id":14500,"section_number":"46.2-2173","catch_line":"Tariff contents","url":"\/46.2-2173\/","token":"46.2\/V\/21\/4\/46.2-2173","metadata":false}],"previous_section":{"id":66734,"structure_id":14500,"section_number":"46.2-2167","catch_line":"Reweighing of shipment","url":"\/46.2-2167\/","token":"46.2\/V\/21\/4\/46.2-2167","metadata":false},"next_section":{"id":81819,"structure_id":14500,"section_number":"46.2-2169","catch_line":"Tariffs showing rates and charges, etc","url":"\/46.2-2169\/","token":"46.2\/V\/21\/4\/46.2-2169","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/46.2-2168\/","history_text":"<p>This law was first created in 2001. The record of its establishment is cataloged in chapter <a href=\"https:\/\/legacylis.virginia.gov\/cgi-bin\/legp604.exe?011+ful+CHAP0596\">596<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year.<\/p>","references":[{"id":75898,"section_number":"46.2-2149","catch_line":"Certain household goods carriers exempt from certain provisions of article","order_by":null,"url":"\/46.2-2149\/"}],"refers_to":false,"permalink":{"id":232801,"object_type":"law","relational_id":58501,"identifier":"46.2-2168","token":"46.2\/V\/21\/4\/46.2-2168","url":"\/46.2-2168\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/46.2-2168\/","token":"46.2\/V\/21\/4\/46.2-2168","dublin_core":{"Title":"Claims","Type":"Text","Format":"text\/html","Identifier":"\u00a7 46.2-2168","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t<section id=\"A\"><p><span class=\"prefix-number\">A.<\/span> Every <span class=\"dictionary\">household goods carrier<\/span> that receives a written claim for loss of or damage to property transported by it shall: <a id=\"paragraph-214405\" class=\"section-permalink\" href=\"https:\/\/vacode.org\/46.2-2168\/#A\"><i class=\"fa fa-link\"><\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t<section id=\"A1\" class=\"indent-1\"><p><span class=\"prefix-number\">1.<\/span> Acknowledge receipt of such claim in writing to the claimant within thirty calendar days after its receipt by the carrier. The carrier shall, at the time such claim is received, cause the date of receipt to be recorded on the claim; <a id=\"paragraph-214406\" class=\"section-permalink\" href=\"https:\/\/vacode.org\/46.2-2168\/#A1\"><i class=\"fa fa-link\"><\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t<section id=\"A2\" class=\"indent-1\"><p><span class=\"prefix-number\">2.<\/span> Pay, decline or make a firm compromise <span class=\"dictionary\">settlement<\/span> offer in writing to the claimant within 120 days after receipt of the claim by the carrier or its <span class=\"dictionary\">agent<\/span>. <a id=\"paragraph-214407\" class=\"section-permalink\" href=\"https:\/\/vacode.org\/46.2-2168\/#A2\"><i class=\"fa fa-link\"><\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t<section id=\"B\"><p><span class=\"prefix-number\">B.<\/span> If the claim cannot be processed and disposed of within 120 days after the receipt thereof, the carrier shall, at that time and the expiration of each succeeding thirty-day period while the claim remains pending, advise the claimant in writing of the status of the claim and the reasons for the delay in making final <span class=\"dictionary\">disposition<\/span> thereof. <a id=\"paragraph-214408\" class=\"section-permalink\" href=\"https:\/\/vacode.org\/46.2-2168\/#B\"><i class=\"fa fa-link\"><\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t<section id=\"C\"><p><span class=\"prefix-number\">C.<\/span> No <span class=\"dictionary\">household goods carrier<\/span> shall provide by <span class=\"dictionary\">contract<\/span> or otherwise a shorter period for the filing of loss and damage claims than thirty calendar days, and for the institution of suits than two years, such period for institution of suits to be computed from the day when notice in writing is given by the carrier to the claimant that the carrier has disallowed the claim or any part or parts thereof specified in the notice. <a id=\"paragraph-214409\" class=\"section-permalink\" href=\"https:\/\/vacode.org\/46.2-2168\/#C\"><i class=\"fa fa-link\"><\/i><\/a><\/p><\/section>","plain_text":"                                 CODE OF VIRGINIA\n\nCLAIMS (\u00a7 46.2-2168)\n\nA. Every household goods carrier that receives a written claim for loss of or\ndamage to property transported by it shall:\n\n   1. Acknowledge receipt of such claim in writing to the claimant within thirty\n   calendar days after its receipt by the carrier. The carrier shall, at the time\n   such claim is received, cause the date of receipt to be recorded on the claim;\n\n   2. Pay, decline or make a firm compromise settlement offer in writing to the\n   claimant within 120 days after receipt of the claim by the carrier or its\n   agent.\n\nB. If the claim cannot be processed and disposed of within 120 days after the\nreceipt thereof, the carrier shall, at that time and the expiration of each\nsucceeding thirty-day period while the claim remains pending, advise the\nclaimant in writing of the status of the claim and the reasons for the delay in\nmaking final disposition thereof.\n\nC. No household goods carrier shall provide by contract or otherwise a shorter\nperiod for the filing of loss and damage claims than thirty calendar days, and\nfor the institution of suits than two years, such period for institution of\nsuits to be computed from the day when notice in writing is given by the carrier\nto the claimant that the carrier has disallowed the claim or any part or parts\nthereof specified in the notice.\n\nHISTORY: 2001, c. 596.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}