{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/51.5-168.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/51.5-168.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/51.5-168.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/51.5-168.html"}],"law_id":57903,"edition_id":1,"section_id":57903,"structure_id":15209,"section_number":"51.5-168","catch_line":"Rights of clients","history":"1985, c. 421, \u00a7\u00a7 51.01-29, 51.5-29; 1992, c. 755; 2012, cc. 803, 835.","full_text":"The Commissioner shall establish written standards governing the rights of clients of services provided by public or private agencies in accordance with \u00a7 51.5-161. Each such public and private agency shall educate clients and staff regarding those rights and shall provide a procedure to fairly and impartially resolve conflicts and complaints about alleged violations of those rights. Each such agency shall make referrals consistent with the provisions of 29 U.S.C. \u00a7 732.","order_by":null,"text":{"0":{"id":212112,"text":"The Commissioner shall establish written standards governing the rights of clients of services provided by public or private agencies in accordance with \u00a7 51.5-161. Each such public and private agency shall educate clients and staff regarding those rights and shall provide a procedure to fairly and impartially resolve conflicts and complaints about alleged violations of those rights. Each such agency shall make referrals consistent with the provisions of 29 U.S.C. \u00a7 732.","type":"section","prefixes":[""],"prefix":"","entire_prefix":"","prefix_anchor":"","level":1}},"ancestry":[{"id":15209,"edition_id":1,"name":"Community-Based Services for People With Disabilities","identifier":"10","label":"article","depth":3,"order_by":1,"parent_id":12945,"metadata":{},"date_created":"2026-06-26 03:52:59","date_modified":"2026-06-26 03:52:59","permalink":{"id":236739,"object_type":"structure","relational_id":15209,"identifier":"10","token":"51.5\/14\/10","url":"\/51.5\/14\/10\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12945,"edition_id":1,"name":"Department for Aging and Rehabilitative Services","identifier":"14","label":"chapter","depth":2,"order_by":1,"parent_id":12761,"metadata":{},"date_created":"2026-06-26 03:44:03","date_modified":"2026-06-26 03:44:03","permalink":{"id":236679,"object_type":"structure","relational_id":12945,"identifier":"14","token":"51.5\/14","url":"\/51.5\/14\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12761,"edition_id":1,"name":"Persons With Disabilities","identifier":"51.5","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:51","date_modified":"2026-06-26 03:43:51","permalink":{"id":236393,"object_type":"structure","relational_id":12761,"identifier":"51.5","token":"51.5","url":"\/51.5\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":74935,"structure_id":15209,"section_number":"51.5-161","catch_line":"Awarding of grants; purposes; eligible applicants","url":"\/51.5-161\/","token":"51.5\/14\/10\/51.5-161","metadata":false},{"id":79374,"structure_id":15209,"section_number":"51.5-162","catch_line":"Independent living services","url":"\/51.5-162\/","token":"51.5\/14\/10\/51.5-162","metadata":false},{"id":75926,"structure_id":15209,"section_number":"51.5-163","catch_line":"Centers for independent living","url":"\/51.5-163\/","token":"51.5\/14\/10\/51.5-163","metadata":false},{"id":75105,"structure_id":15209,"section_number":"51.5-164","catch_line":"Statewide Independent Living Council created","url":"\/51.5-164\/","token":"51.5\/14\/10\/51.5-164","metadata":false},{"id":61053,"structure_id":15209,"section_number":"51.5-165","catch_line":"Repealed","url":"\/51.5-165\/","token":"51.5\/14\/10\/51.5-165","metadata":false},{"id":63836,"structure_id":15209,"section_number":"51.5-166","catch_line":"Eligibility criteria","url":"\/51.5-166\/","token":"51.5\/14\/10\/51.5-166","metadata":false},{"id":78710,"structure_id":15209,"section_number":"51.5-167","catch_line":"Participation by clients in cost of services","url":"\/51.5-167\/","token":"51.5\/14\/10\/51.5-167","metadata":false},{"id":57903,"structure_id":15209,"section_number":"51.5-168","catch_line":"Rights of clients","url":"\/51.5-168\/","token":"51.5\/14\/10\/51.5-168","metadata":false},{"id":62871,"structure_id":15209,"section_number":"51.5-169","catch_line":"Cooperative agreements with community services boards and schools","url":"\/51.5-169\/","token":"51.5\/14\/10\/51.5-169","metadata":false},{"id":72305,"structure_id":15209,"section_number":"51.5-169.1","catch_line":"Long-Term Employment Support Services and Extended Employment Services","url":"\/51.5-169.1\/","token":"51.5\/14\/10\/51.5-169.1","metadata":false},{"id":72688,"structure_id":15209,"section_number":"51.5-169.2","catch_line":"Employment Service Organization Steering Committee; membership; terms","url":"\/51.5-169.2\/","token":"51.5\/14\/10\/51.5-169.2","metadata":false}],"previous_section":{"id":78710,"structure_id":15209,"section_number":"51.5-167","catch_line":"Participation by clients in cost of services","url":"\/51.5-167\/","token":"51.5\/14\/10\/51.5-167","metadata":false},"next_section":{"id":62871,"structure_id":15209,"section_number":"51.5-169","catch_line":"Cooperative agreements with community services boards and schools","url":"\/51.5-169\/","token":"51.5\/14\/10\/51.5-169","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/51.5-168\/","history_text":"

This law was first created in 1985. The record of its establishment is cataloged in chapter 421 of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year. Unfortunately, the 1985 \u201cActs\u201d aren\u2019t available online. It has been modified 2 times. Those modifications are cataloged by \u201cThe Acts of Assembly,\u201d a state publication, by year and chapter. Those modifications that can be read on the General Assembly\u2019s website will be linked accordingly. Those modifications are as follows: in 1992, chapter 755; in 2012, chapters 803<\/a> and 835<\/a>.<\/p>","references":false,"refers_to":[{"id":74935,"section_number":"51.5-161","catch_line":"Awarding of grants; purposes; eligible applicants","order_by":null,"url":"\/51.5-161\/"}],"permalink":{"id":236769,"object_type":"law","relational_id":57903,"identifier":"51.5-168","token":"51.5\/14\/10\/51.5-168","url":"\/51.5-168\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/51.5-168\/","token":"51.5\/14\/10\/51.5-168","dublin_core":{"Title":"Rights of clients","Type":"Text","Format":"text\/html","Identifier":"\u00a7 51.5-168","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

The Commissioner<\/span> shall establish written standards governing the rights of clients<\/span> of services provided by public or private agencies in accordance with \u00a7 51.5-161<\/a>. Each such public and private agency shall educate clients<\/span> and staff regarding those rights and shall provide a procedure to fairly and impartially resolve conflicts and complaints about alleged violations of those rights. Each such agency shall make referrals consistent with the provisions of 29 U.S.C. \u00a7 732.<\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nRIGHTS OF CLIENTS (\u00a7 51.5-168)\n\nThe Commissioner shall establish written standards governing the rights of\nclients of services provided by public or private agencies in accordance with \u00a7\n51.5-161. Each such public and private agency shall educate clients and staff\nregarding those rights and shall provide a procedure to fairly and impartially\nresolve conflicts and complaints about alleged violations of those rights. Each\nsuch agency shall make referrals consistent with the provisions of 29 U.S.C. \u00a7\n732.\n\nHISTORY: 1985, c. 421, \u00a7\u00a7 51.01-29, 51.5-29; 1992, c. 755; 2012, cc. 803, 835.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}