{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/51.5-182.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/51.5-182.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/51.5-182.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/51.5-182.html"}],"law_id":58881,"edition_id":1,"section_id":58881,"structure_id":15459,"section_number":"51.5-182","catch_line":"Responsibility for complaints and investigations","history":"2020, c. 728; 2024, cc. 37, 150.","full_text":"In addition to its responsibilities for complaints regarding services provided by long-term care facilities pursuant to the Older Americans Act, 42 U.S.C. \u00a7 3001 et seq., as amended, the Office of the State Long-Term Care Ombudsman shall investigate complaints regarding services provided by (i) licensed adult day centers as defined in \u00a7 63.2-100, (ii) home care organizations as defined in \u00a7 32.1-162.7, (iii) hospice facilities as defined in \u00a7 32.1-162.1, (iv) providers as defined in \u00a7 37.2-403, (v) state hospitals operated by the Department of Behavioral Health and Developmental Services, and (vi) an area agency on aging or any private nonprofit or proprietary agency providing services.\n\t\tNothing in this section shall affect the services provided by local departments of social services pursuant to \u00a7 63.2-1605.","order_by":null,"text":{"0":{"id":215892,"text":"In addition to its responsibilities for complaints regarding services provided by long-term care facilities pursuant to the Older Americans Act, 42 U.S.C. \u00a7 3001 et seq., as amended, the Office of the State Long-Term Care Ombudsman shall investigate complaints regarding services provided by (i) licensed adult day centers as defined in \u00a7 63.2-100, (ii) home care organizations as defined in \u00a7 32.1-162.7, (iii) hospice facilities as defined in \u00a7 32.1-162.1, (iv) providers as defined in \u00a7 37.2-403, (v) state hospitals operated by the Department of Behavioral Health and Developmental Services, and (vi) an area agency on aging or any private nonprofit or proprietary agency providing services.\n\t\tNothing in this section shall affect the services provided by local departments of social services pursuant to \u00a7 63.2-1605.","type":"section","prefixes":[""],"prefix":"","entire_prefix":"","prefix_anchor":"","level":1}},"ancestry":[{"id":15459,"edition_id":1,"name":"State Long-Term Care Ombudsman Program","identifier":"13","label":"article","depth":3,"order_by":1,"parent_id":12945,"metadata":{},"date_created":"2026-06-26 03:55:11","date_modified":"2026-06-26 03:55:11","permalink":{"id":236841,"object_type":"structure","relational_id":15459,"identifier":"13","token":"51.5\/14\/13","url":"\/51.5\/14\/13\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12945,"edition_id":1,"name":"Department for Aging and Rehabilitative Services","identifier":"14","label":"chapter","depth":2,"order_by":1,"parent_id":12761,"metadata":{},"date_created":"2026-06-26 03:44:03","date_modified":"2026-06-26 03:44:03","permalink":{"id":236679,"object_type":"structure","relational_id":12945,"identifier":"14","token":"51.5\/14","url":"\/51.5\/14\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12761,"edition_id":1,"name":"Persons With Disabilities","identifier":"51.5","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:51","date_modified":"2026-06-26 03:43:51","permalink":{"id":236393,"object_type":"structure","relational_id":12761,"identifier":"51.5","token":"51.5","url":"\/51.5\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":58881,"structure_id":15459,"section_number":"51.5-182","catch_line":"Responsibility for complaints and investigations","url":"\/51.5-182\/","token":"51.5\/14\/13\/51.5-182","metadata":false},{"id":86242,"structure_id":15459,"section_number":"51.5-183","catch_line":"Access to clients, patients, individuals, providers, and records by Office of the State Long-Term Care Ombudsman; interference, retaliation, and reprisals against complainants","url":"\/51.5-183\/","token":"51.5\/14\/13\/51.5-183","metadata":false},{"id":75641,"structure_id":15459,"section_number":"51.5-184","catch_line":"Confidentiality of records of Office of the State Long-Term Care Ombudsman","url":"\/51.5-184\/","token":"51.5\/14\/13\/51.5-184","metadata":false},{"id":79453,"structure_id":15459,"section_number":"51.5-185","catch_line":"Protection for representatives of the Office of the State Long-Term Care Ombudsman; interference, retaliation, and reprisals","url":"\/51.5-185\/","token":"51.5\/14\/13\/51.5-185","metadata":false}],"next_section":{"id":86242,"structure_id":15459,"section_number":"51.5-183","catch_line":"Access to clients, patients, individuals, providers, and records by Office of the State Long-Term Care Ombudsman; interference, retaliation, and reprisals against complainants","url":"\/51.5-183\/","token":"51.5\/14\/13\/51.5-183","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/51.5-182\/","history_text":"

This law was first created in 2020. The record of its establishment is cataloged in chapter 728<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year. It has been modified 1 time. Those modifications are cataloged by \u201cThe Acts of Assembly,\u201d a state publication, by year and chapter. Those modifications that can be read on the General Assembly\u2019s website will be linked accordingly. That modification is as follows: in 2024, chapters 37<\/a> and 150<\/a>.<\/p>","references":[{"id":62473,"section_number":"51.5-134","catch_line":"Definitions","order_by":null,"url":"\/51.5-134\/"}],"refers_to":[{"id":77748,"section_number":"32.1-162.1","catch_line":"Definitions","order_by":null,"url":"\/32.1-162.1\/"},{"id":62849,"section_number":"32.1-162.7","catch_line":"Definitions","order_by":null,"url":"\/32.1-162.7\/"},{"id":60864,"section_number":"37.2-403","catch_line":"Definitions","order_by":null,"url":"\/37.2-403\/"},{"id":72379,"section_number":"63.2-100","catch_line":"Definitions","order_by":null,"url":"\/63.2-100\/"},{"id":84089,"section_number":"63.2-1605","catch_line":"Protective services for adults by local departments","order_by":null,"url":"\/63.2-1605\/"}],"permalink":{"id":236843,"object_type":"law","relational_id":58881,"identifier":"51.5-182","token":"51.5\/14\/13\/51.5-182","url":"\/51.5-182\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/51.5-182\/","token":"51.5\/14\/13\/51.5-182","dublin_core":{"Title":"Responsibility for complaints and investigations","Type":"Text","Format":"text\/html","Identifier":"\u00a7 51.5-182","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

In addition to its responsibilities for complaints regarding services provided by long-term care facilities pursuant to the Older Americans Act, 42 U.S.C. \u00a7 3001 et seq., as amended, the Office of the State Long-Term Care Ombudsman shall investigate complaints regarding services provided by (i) licensed adult day centers as defined in \u00a7 63.2-100<\/a>, (ii) home care organizations as defined in \u00a7 32.1-162.7<\/a>, (iii) hospice facilities as defined in \u00a7 32.1-162.1<\/a>, (iv) providers as defined in \u00a7 37.2-403<\/a>, (v) state hospitals operated by the Department<\/span> of Behavioral Health and Developmental Services, and (vi) an area agency on aging or any private nonprofit or proprietary agency providing services.\n\t\tNothing in this section shall affect the services provided by local departments<\/span> of social services pursuant to \u00a7 63.2-1605<\/a>.<\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nRESPONSIBILITY FOR COMPLAINTS AND INVESTIGATIONS (\u00a7 51.5-182)\n\nIn addition to its responsibilities for complaints regarding services provided\nby long-term care facilities pursuant to the Older Americans Act, 42 U.S.C. \u00a7\n3001 et seq., as amended, the Office of the State Long-Term Care Ombudsman shall\ninvestigate complaints regarding services provided by (i) licensed adult day\ncenters as defined in \u00a7 63.2-100, (ii) home care organizations as defined in \u00a7\n32.1-162.7, (iii) hospice facilities as defined in \u00a7 32.1-162.1, (iv) providers\nas defined in \u00a7 37.2-403, (v) state hospitals operated by the Department of\nBehavioral Health and Developmental Services, and (vi) an area agency on aging\nor any private nonprofit or proprietary agency providing services.\n\t\tNothing in this section shall affect the services provided by local\ndepartments of social services pursuant to \u00a7 63.2-1605.\n\nHISTORY: 2020, c. 728; 2024, cc. 37, 150.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}