{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/54.1-2354.4.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/54.1-2354.4.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/54.1-2354.4.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/54.1-2354.4.html"}],"law_id":68863,"edition_id":1,"section_id":68863,"structure_id":16314,"section_number":"54.1-2354.4","catch_line":"Association complaint procedures; final adverse decisions","history":"1993, c. 958, \u00a7 55-530; 1997, c. 222; 1998, c. 463; 2001, c. 816; 2008, cc. 851, 871; 2010, cc. 59, 208; 2012, cc. 481, 797; 2019, c. 712; 2023, cc. 20, 21.","full_text":"A\n\nThe Board shall establish by regulation a requirement that each association shall establish reasonable procedures for the resolution of written complaints from the members of the association and other citizens. Each association shall adhere to the written procedures established pursuant to this subsection when resolving association member and citizen complaints. The procedures shall include the following:1\n\nA record of each complaint shall be maintained for no less than one year after the association acts upon the complaint.2\n\nSuch association shall provide complaint forms or written procedures to be given to persons who wish to register written complaints. The forms or procedures shall include the address and telephone number of the association or its common interest community manager to which complaints shall be directed and the mailing address, telephone number, and electronic mailing address of the Office. The forms and written procedures shall include a clear and understandable description of the complainant’s right to give notice of adverse decisions pursuant to this section.B\n\nA complainant may give notice to the Ombudsman of any final adverse decision in accordance with regulations promulgated by the Board. The notice shall be filed within 30 days of the final adverse decision, shall be in writing on forms prescribed by the Board, shall include copies of all records pertinent to the decision, and shall be accompanied by a $25 filing fee. The fee shall be collected by the Director and paid directly into the state treasury and credited to the Common Interest Community Management Information Fund pursuant to § 54.1-2354.2. The Board may, for good cause shown, waive or refund the filing fee upon a finding that payment of the filing fee will cause undue financial hardship for the member. The Ombudsman shall provide a copy of the written notice to the governing board, and if applicable the common interest community manager, of the association that made the final adverse decision.C\n\nThe Director or his designee may request additional information concerning any notice of final adverse decision from the association that made the final adverse decision. The association shall provide such information to the Director within a reasonable time upon request. If the Director upon review determines that the final adverse decision may be in conflict with laws or regulations governing common interest communities or interpretations thereof by the Board, the Director shall provide the complainant and the governing board, and if applicable the common interest community manager, of the association with information concerning such laws or regulations governing common interest communities or interpretations thereof by the Board. The determination of whether the final adverse decision may be in conflict with laws or regulations governing common interest communities or interpretations thereof by the Board shall be final and not subject to further review. If within 365 days of issuing a determination that an adverse decision is in conflict with laws or Board regulations governing common interest communities or interpretations thereof by the Board the Director receives a subsequent notice of final adverse decision for the same violation, the Director shall refer the repeat violation to the Board, which shall take action in accordance with § 54.1-2351 or 54.1-2352, as deemed appropriate by the Board.","order_by":null,"text":{"0":{"id":249280,"text":"The Board shall establish by regulation a requirement that each association shall establish reasonable procedures for the resolution of written complaints from the members of the association and other citizens. Each association shall adhere to the written procedures established pursuant to this subsection when resolving association member and citizen complaints. The procedures shall include the following:","type":"section","prefixes":["A"],"prefix":"A","entire_prefix":"A","prefix_anchor":"A","level":1,"next_prefix":"A1"},"1":{"id":249281,"text":"A record of each complaint shall be maintained for no less than one year after the association acts upon the complaint.","type":"section","prefixes":["A","1"],"prefix":"1","entire_prefix":"A1","prefix_anchor":"A1","level":2,"prior_prefix":"A","next_prefix":"A2"},"2":{"id":249282,"text":"Such association shall provide complaint forms or written procedures to be given to persons who wish to register written complaints. The forms or procedures shall include the address and telephone number of the association or its common interest community manager to which complaints shall be directed and the mailing address, telephone number, and electronic mailing address of the Office. The forms and written procedures shall include a clear and understandable description of the complainant’s right to give notice of adverse decisions pursuant to this section.","type":"section","prefixes":["A","2"],"prefix":"2","entire_prefix":"A2","prefix_anchor":"A2","level":2,"prior_prefix":"A1","next_prefix":"B"},"3":{"id":249283,"text":"A complainant may give notice to the Ombudsman of any final adverse decision in accordance with regulations promulgated by the Board. The notice shall be filed within 30 days of the final adverse decision, shall be in writing on forms prescribed by the Board, shall include copies of all records pertinent to the decision, and shall be accompanied by a $25 filing fee. The fee shall be collected by the Director and paid directly into the state treasury and credited to the Common Interest Community Management Information Fund pursuant to § 54.1-2354.2. The Board may, for good cause shown, waive or refund the filing fee upon a finding that payment of the filing fee will cause undue financial hardship for the member. The Ombudsman shall provide a copy of the written notice to the governing board, and if applicable the common interest community manager, of the association that made the final adverse decision.","type":"section","prefixes":["B"],"prefix":"B","entire_prefix":"B","prefix_anchor":"B","level":1,"prior_prefix":"A2","next_prefix":"C"},"4":{"id":249284,"text":"The Director or his designee may request additional information concerning any notice of final adverse decision from the association that made the final adverse decision. The association shall provide such information to the Director within a reasonable time upon request. If the Director upon review determines that the final adverse decision may be in conflict with laws or regulations governing common interest communities or interpretations thereof by the Board, the Director shall provide the complainant and the governing board, and if applicable the common interest community manager, of the association with information concerning such laws or regulations governing common interest communities or interpretations thereof by the Board. The determination of whether the final adverse decision may be in conflict with laws or regulations governing common interest communities or interpretations thereof by the Board shall be final and not subject to further review. If within 365 days of issuing a determination that an adverse decision is in conflict with laws or Board regulations governing common interest communities or interpretations thereof by the Board the Director receives a subsequent notice of final adverse decision for the same violation, the Director shall refer the repeat violation to the Board, which shall take action in accordance with § 54.1-2351 or 54.1-2352, as deemed appropriate by the Board.","type":"section","prefixes":["C"],"prefix":"C","entire_prefix":"C","prefix_anchor":"C","level":1,"prior_prefix":"B"}},"ancestry":[{"id":16314,"edition_id":1,"name":"Common Interest Community Management Information Fund; Common Interest Community Ombudsman; Common Interest Community Management Recovery Fund","identifier":"2","label":"article","depth":4,"order_by":1,"parent_id":13763,"metadata":{},"date_created":"2026-06-26 04:13:43","date_modified":"2026-06-26 04:13:43","permalink":{"id":240463,"object_type":"structure","relational_id":16314,"identifier":"2","token":"54.1\/II\/23.3\/2","url":"\/54.1\/II\/23.3\/2\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13763,"edition_id":1,"name":"Common Interest Communities","identifier":"23.3","label":"chapter","depth":3,"order_by":1,"parent_id":12755,"metadata":{},"date_created":"2026-06-26 03:45:49","date_modified":"2026-06-26 03:45:49","permalink":{"id":240415,"object_type":"structure","relational_id":13763,"identifier":"23.3","token":"54.1\/II\/23.3","url":"\/54.1\/II\/23.3\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12755,"edition_id":1,"name":"Professions and Occupations Regulated by the Department of Professional and Occupational Regulation and Boards Within the Department","identifier":"II","label":"subtitle","depth":2,"order_by":1,"parent_id":12754,"metadata":{},"date_created":"2026-06-26 03:43:51","date_modified":"2026-06-26 03:43:51","permalink":{"id":239415,"object_type":"structure","relational_id":12755,"identifier":"II","token":"54.1\/II","url":"\/54.1\/II\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12754,"edition_id":1,"name":"Professions and Occupations","identifier":"54.1","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:51","date_modified":"2026-06-26 03:43:51","permalink":{"id":239313,"object_type":"structure","relational_id":12754,"identifier":"54.1","token":"54.1","url":"\/54.1\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":66664,"structure_id":16314,"section_number":"54.1-2354.1","catch_line":"Definitions","url":"\/54.1-2354.1\/","token":"54.1\/II\/23.3\/2\/54.1-2354.1","metadata":false},{"id":87051,"structure_id":16314,"section_number":"54.1-2354.2","catch_line":"Common Interest Community Management Information Fund","url":"\/54.1-2354.2\/","token":"54.1\/II\/23.3\/2\/54.1-2354.2","metadata":false},{"id":79532,"structure_id":16314,"section_number":"54.1-2354.3","catch_line":"Common Interest Community Ombudsman; appointment; powers and duties","url":"\/54.1-2354.3\/","token":"54.1\/II\/23.3\/2\/54.1-2354.3","metadata":false},{"id":68863,"structure_id":16314,"section_number":"54.1-2354.4","catch_line":"Association complaint procedures; final adverse decisions","url":"\/54.1-2354.4\/","token":"54.1\/II\/23.3\/2\/54.1-2354.4","metadata":false},{"id":78911,"structure_id":16314,"section_number":"54.1-2354.5","catch_line":"Common Interest Community Management Recovery Fund","url":"\/54.1-2354.5\/","token":"54.1\/II\/23.3\/2\/54.1-2354.5","metadata":false}],"previous_section":{"id":79532,"structure_id":16314,"section_number":"54.1-2354.3","catch_line":"Common Interest Community Ombudsman; appointment; powers and duties","url":"\/54.1-2354.3\/","token":"54.1\/II\/23.3\/2\/54.1-2354.3","metadata":false},"next_section":{"id":78911,"structure_id":16314,"section_number":"54.1-2354.5","catch_line":"Common Interest Community Management Recovery Fund","url":"\/54.1-2354.5\/","token":"54.1\/II\/23.3\/2\/54.1-2354.5","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/54.1-2354.4\/","history_text":"

This law was first created in 1993. The record of its establishment is cataloged in chapter 958 of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year. Unfortunately, the 1993 \u201cActs\u201d aren\u2019t available online. It has been modified 8 times. Those modifications are cataloged by \u201cThe Acts of Assembly,\u201d a state publication, by year and chapter. Those modifications that can be read on the General Assembly\u2019s website will be linked accordingly. Those modifications are as follows: in 1997, chapter 222<\/a>; in 1998, chapter 463<\/a>; in 2001, chapter 816<\/a>; in 2008, chapters 851<\/a> and 871<\/a>; in 2010, chapters 59<\/a> and 208<\/a>; in 2012, chapters 481<\/a> and 797<\/a>; in 2019, chapter 712<\/a>; in 2023, chapters 20<\/a> and 21<\/a>.<\/p>","references":[{"id":75397,"section_number":"54.1-2349","catch_line":"Powers and duties of the Board","order_by":null,"url":"\/54.1-2349\/"}],"refers_to":[{"id":75527,"section_number":"54.1-2351","catch_line":"General powers and duties of Board concerning associations","order_by":null,"url":"\/54.1-2351\/"},{"id":78745,"section_number":"54.1-2352","catch_line":"Cease and desist orders","order_by":null,"url":"\/54.1-2352\/"},{"id":87051,"section_number":"54.1-2354.2","catch_line":"Common Interest Community Management Information Fund","order_by":null,"url":"\/54.1-2354.2\/"}],"permalink":{"id":240477,"object_type":"law","relational_id":68863,"identifier":"54.1-2354.4","token":"54.1\/II\/23.3\/2\/54.1-2354.4","url":"\/54.1-2354.4\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/54.1-2354.4\/","token":"54.1\/II\/23.3\/2\/54.1-2354.4","dublin_core":{"Title":"Association complaint procedures; final adverse decisions","Type":"Text","Format":"text\/html","Identifier":"\u00a7 54.1-2354.4","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

A.<\/span> The Board<\/span> shall establish by regulation a requirement that each association<\/span> shall establish reasonable procedures for the resolution of written complaints from the members of the association<\/span> and other citizens. Each association<\/span> shall adhere to the written procedures established pursuant to this subsection when resolving association<\/span> member and citizen complaints. The procedures shall include the following: <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

1.<\/span> A record of each complaint shall be maintained for no less than one year after the association<\/span> acts upon the complaint. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

2.<\/span> Such association<\/span> shall provide complaint forms or written procedures to be given to persons who wish to register written complaints. The forms or procedures shall include the address and telephone number of the association<\/span> or its common interest community<\/span> manager<\/span> to which complaints shall be directed and the mailing address, telephone number, and electronic mailing address of the Office. The forms and written procedures shall include a clear and understandable description of the complainant’s right to give notice of adverse decisions pursuant to this section. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

B.<\/span> A complainant may give notice to the Ombudsman of any final adverse decision in accordance with regulations promulgated by the Board. The notice shall be filed within 30 days of the final adverse decision, shall be in writing on forms prescribed by the Board, shall include copies of all records pertinent to the decision, and shall be accompanied by a $25 filing fee. The fee shall be collected by the Director<\/span> and paid directly into the state treasury and credited to the Common Interest Community<\/span> Management Information Fund pursuant to § 54.1-2354.2<\/a>. The Board may, for good cause shown, waive<\/span> or refund the filing fee upon a finding<\/span> that payment of the filing fee will cause undue financial hardship for the member. The Ombudsman shall provide a copy of the written notice to the governing board<\/span>, and if applicable the common interest community<\/span> manager<\/span>, of the association<\/span> that made the final adverse decision. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

C.<\/span> The Director<\/span> or his designee may request additional information concerning any notice of final adverse decision from the association<\/span> that made the final adverse decision. The association<\/span> shall provide such information to the Director<\/span> within a reasonable time upon request. If the Director<\/span> upon review determines that the final adverse decision may be in conflict with laws<\/span> or regulations governing common interest communities or interpretations thereof by the Board, the Director<\/span> shall provide the complainant and the governing board<\/span>, and if applicable the common interest community<\/span> manager<\/span>, of the association<\/span> with information concerning such laws<\/span> or regulations governing common interest communities or interpretations thereof by the Board. The determination of whether the final adverse decision may be in conflict with laws<\/span> or regulations governing common interest communities or interpretations thereof by the Board shall be final and not subject to further review. If within 365 days of issuing a determination that an adverse decision is in conflict with laws<\/span> or Board regulations governing common interest communities or interpretations thereof by the Board the Director<\/span> receives a subsequent notice of final adverse decision for the same violation, the Director<\/span> shall refer the repeat violation to the Board, which shall take action in accordance with § 54.1-2351<\/a> or 54.1-2352<\/a>, as deemed appropriate by the Board. <\/i><\/a><\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nASSOCIATION COMPLAINT PROCEDURES; FINAL ADVERSE DECISIONS (\u00a7 54.1-2354.4)\n\nA. The Board shall establish by regulation a requirement that each association\nshall establish reasonable procedures for the resolution of written complaints\nfrom the members of the association and other citizens. Each association shall\nadhere to the written procedures established pursuant to this subsection when\nresolving association member and citizen complaints. The procedures shall\ninclude the following:\n\n 1. A record of each complaint shall be maintained for no less than one year\n after the association acts upon the complaint.\n\n 2. Such association shall provide complaint forms or written procedures to be\n given to persons who wish to register written complaints. The forms or\n procedures shall include the address and telephone number of the association\n or its common interest community manager to which complaints shall be directed\n and the mailing address, telephone number, and electronic mailing address of\n the Office. The forms and written procedures shall include a clear and\n understandable description of the complainant’s right to give notice of\n adverse decisions pursuant to this section.\n\nB. A complainant may give notice to the Ombudsman of any final adverse decision\nin accordance with regulations promulgated by the Board. The notice shall be\nfiled within 30 days of the final adverse decision, shall be in writing on forms\nprescribed by the Board, shall include copies of all records pertinent to the\ndecision, and shall be accompanied by a $25 filing fee. The fee shall be\ncollected by the Director and paid directly into the state treasury and credited\nto the Common Interest Community Management Information Fund pursuant to §\n54.1-2354.2. The Board may, for good cause shown, waive or refund the filing fee\nupon a finding that payment of the filing fee will cause undue financial\nhardship for the member. The Ombudsman shall provide a copy of the written\nnotice to the governing board, and if applicable the common interest community\nmanager, of the association that made the final adverse decision.\n\nC. The Director or his designee may request additional information concerning\nany notice of final adverse decision from the association that made the final\nadverse decision. The association shall provide such information to the Director\nwithin a reasonable time upon request. If the Director upon review determines\nthat the final adverse decision may be in conflict with laws or regulations\ngoverning common interest communities or interpretations thereof by the Board,\nthe Director shall provide the complainant and the governing board, and if\napplicable the common interest community manager, of the association with\ninformation concerning such laws or regulations governing common interest\ncommunities or interpretations thereof by the Board. The determination of\nwhether the final adverse decision may be in conflict with laws or regulations\ngoverning common interest communities or interpretations thereof by the Board\nshall be final and not subject to further review. If within 365 days of issuing\na determination that an adverse decision is in conflict with laws or Board\nregulations governing common interest communities or interpretations thereof by\nthe Board the Director receives a subsequent notice of final adverse decision\nfor the same violation, the Director shall refer the repeat violation to the\nBoard, which shall take action in accordance with § 54.1-2351 or 54.1-2352,\nas deemed appropriate by the Board.\n\nHISTORY: 1993, c. 958, \u00a7 55-530; 1997, c. 222; 1998, c. 463; 2001, c. 816;\n2008, cc. 851, 871; 2010, cc. 59, 208; 2012, cc. 481, 797; 2019, c. 712; 2023,\ncc. 20, 21.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}