{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/56-484.23.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/56-484.23.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/56-484.23.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/56-484.23.html"}],"law_id":57434,"edition_id":1,"section_id":57434,"structure_id":15061,"section_number":"56-484.23","catch_line":"Provision of emergency call information","history":"2007, c. 427; 2008, c. 853.","full_text":"A\n\nThe MLTS provider of any multiline telephone system that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall maintain and operate the MLTS in a manner that ensures that each emergency call placed from any telephone station on the MLTS provides either (i) calling party information to the 9-1-1 network that connects to the PSAP or (ii) an alternative method of providing call location information.B\n\nNotwithstanding the requirements of subsection A, the MLTS provider of any multiline telephone system using portable VoIP services that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall make all reasonable efforts to maintain and operate the MLTS in a manner that ensures that each emergency call placed from any telephone station on the MLTS provides either: (i) calling party information to the 9-1-1 network that connects to the PSAP or (ii) an alternative method of providing call location information.C\n\nThe MLTS provider shall arrange to update the automatic location identification database with appropriate master street address guide, valid address and callback information corresponding to the calling party information for each telephone station. Such updates shall be provided as soon as practicable for new MLTS installations or within one business day of record completion of the actual changes for previously installed systems. When an MLTS provider obtains service through a MLTS service provider, the MLTS service provider shall be responsible for meeting this requirement.","order_by":null,"text":{"0":{"id":210454,"text":"The MLTS provider of any multiline telephone system that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall maintain and operate the MLTS in a manner that ensures that each emergency call placed from any telephone station on the MLTS provides either (i) calling party information to the 9-1-1 network that connects to the PSAP or (ii) an alternative method of providing call location information.","type":"section","prefixes":["A"],"prefix":"A","entire_prefix":"A","prefix_anchor":"A","level":1,"next_prefix":"B"},"1":{"id":210455,"text":"Notwithstanding the requirements of subsection A, the MLTS provider of any multiline telephone system using portable VoIP services that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall make all reasonable efforts to maintain and operate the MLTS in a manner that ensures that each emergency call placed from any telephone station on the MLTS provides either: (i) calling party information to the 9-1-1 network that connects to the PSAP or (ii) an alternative method of providing call location information.","type":"section","prefixes":["B"],"prefix":"B","entire_prefix":"B","prefix_anchor":"B","level":1,"prior_prefix":"A","next_prefix":"C"},"2":{"id":210456,"text":"The MLTS provider shall arrange to update the automatic location identification database with appropriate master street address guide, valid address and callback information corresponding to the calling party information for each telephone station. Such updates shall be provided as soon as practicable for new MLTS installations or within one business day of record completion of the actual changes for previously installed systems. When an MLTS provider obtains service through a MLTS service provider, the MLTS service provider shall be responsible for meeting this requirement.","type":"section","prefixes":["C"],"prefix":"C","entire_prefix":"C","prefix_anchor":"C","level":1,"prior_prefix":"B"}},"ancestry":[{"id":15061,"edition_id":1,"name":"Emergency Calls on Multiline Telephone Systems","identifier":"8","label":"article","depth":3,"order_by":1,"parent_id":13123,"metadata":{},"date_created":"2026-06-26 03:51:54","date_modified":"2026-06-26 03:51:54","permalink":{"id":250065,"object_type":"structure","relational_id":15061,"identifier":"8","token":"56\/15\/8","url":"\/56\/15\/8\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13123,"edition_id":1,"name":"Telegraph and Telephone Companies","identifier":"15","label":"chapter","depth":2,"order_by":1,"parent_id":12881,"metadata":{},"date_created":"2026-06-26 03:44:19","date_modified":"2026-06-26 03:44:19","permalink":{"id":249827,"object_type":"structure","relational_id":13123,"identifier":"15","token":"56\/15","url":"\/56\/15\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12881,"edition_id":1,"name":"Public Service Companies","identifier":"56","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:58","date_modified":"2026-06-26 03:43:58","permalink":{"id":248473,"object_type":"structure","relational_id":12881,"identifier":"56","token":"56","url":"\/56\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":85058,"structure_id":15061,"section_number":"56-484.19","catch_line":"Definitions","url":"\/56-484.19\/","token":"56\/15\/8\/56-484.19","metadata":false},{"id":73927,"structure_id":15061,"section_number":"56-484.20","catch_line":"Charges for emergency calls","url":"\/56-484.20\/","token":"56\/15\/8\/56-484.20","metadata":false},{"id":84705,"structure_id":15061,"section_number":"56-484.21","catch_line":"Instructions for emergency calling","url":"\/56-484.21\/","token":"56\/15\/8\/56-484.21","metadata":false},{"id":76050,"structure_id":15061,"section_number":"56-484.22","catch_line":"Access to PSAPs from telephone stations on MLTS","url":"\/56-484.22\/","token":"56\/15\/8\/56-484.22","metadata":false},{"id":57434,"structure_id":15061,"section_number":"56-484.23","catch_line":"Provision of emergency call information","url":"\/56-484.23\/","token":"56\/15\/8\/56-484.23","metadata":false},{"id":86230,"structure_id":15061,"section_number":"56-484.24","catch_line":"Liability","url":"\/56-484.24\/","token":"56\/15\/8\/56-484.24","metadata":false},{"id":75190,"structure_id":15061,"section_number":"56-484.25","catch_line":"Exemption for certain counties","url":"\/56-484.25\/","token":"56\/15\/8\/56-484.25","metadata":false}],"previous_section":{"id":76050,"structure_id":15061,"section_number":"56-484.22","catch_line":"Access to PSAPs from telephone stations on MLTS","url":"\/56-484.22\/","token":"56\/15\/8\/56-484.22","metadata":false},"next_section":{"id":86230,"structure_id":15061,"section_number":"56-484.24","catch_line":"Liability","url":"\/56-484.24\/","token":"56\/15\/8\/56-484.24","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/56-484.23\/","history_text":"

This law was first created in 2007. The record of its establishment is cataloged in chapter 427<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year. It has been modified 1 time. Those modifications are cataloged by \u201cThe Acts of Assembly,\u201d a state publication, by year and chapter. Those modifications that can be read on the General Assembly\u2019s website will be linked accordingly. That modification is as follows: in 2008, chapter 853<\/a>.<\/p>","references":[{"id":75190,"section_number":"56-484.25","catch_line":"Exemption for certain counties","order_by":null,"url":"\/56-484.25\/"}],"refers_to":false,"permalink":{"id":250083,"object_type":"law","relational_id":57434,"identifier":"56-484.23","token":"56\/15\/8\/56-484.23","url":"\/56-484.23\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/56-484.23\/","token":"56\/15\/8\/56-484.23","dublin_core":{"Title":"Provision of emergency call information","Type":"Text","Format":"text\/html","Identifier":"\u00a7 56-484.23","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

A.<\/span> The MLTS provider<\/span> of any multiline telephone system<\/span> that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall maintain and operate the MLTS in a manner that ensures that each emergency call<\/span> placed from any telephone station<\/span> on the MLTS provides either (i) calling party information<\/span> to the 9-1-1 network that connects to the PSAP<\/span> or (ii) an alternative method of providing call location information<\/span>. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

B.<\/span> Notwithstanding the requirements of subsection A, the MLTS provider<\/span> of any multiline telephone system<\/span> using portable VoIP services<\/span> that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall make all reasonable efforts to maintain and operate the MLTS in a manner that ensures that each emergency call<\/span> placed from any telephone station<\/span> on the MLTS provides either: (i) calling party information<\/span> to the 9-1-1 network that connects to the PSAP<\/span> or (ii) an alternative method of providing call location information<\/span>. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

C.<\/span> The MLTS provider<\/span> shall arrange to update the automatic location identification<\/span> database with appropriate master street address guide, valid address and callback information corresponding to the calling party information<\/span> for each telephone station<\/span>. Such updates shall be provided as soon as practicable for new MLTS installations or within one business day of record completion of the actual changes for previously installed systems. When an MLTS provider<\/span> obtains service through a MLTS service provider<\/span>, the MLTS service provider<\/span> shall be responsible for meeting this requirement. <\/i><\/a><\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nPROVISION OF EMERGENCY CALL INFORMATION (\u00a7 56-484.23)\n\nA. The MLTS provider of any multiline telephone system that is acquired or\ninstalled on or after July 1, 2009, commencing on the date of its installation,\nshall maintain and operate the MLTS in a manner that ensures that each emergency\ncall placed from any telephone station on the MLTS provides either (i) calling\nparty information to the 9-1-1 network that connects to the PSAP or (ii) an\nalternative method of providing call location information.\n\nB. Notwithstanding the requirements of subsection A, the MLTS provider of any\nmultiline telephone system using portable VoIP services that is acquired or\ninstalled on or after July 1, 2009, commencing on the date of its installation,\nshall make all reasonable efforts to maintain and operate the MLTS in a manner\nthat ensures that each emergency call placed from any telephone station on the\nMLTS provides either: (i) calling party information to the 9-1-1 network that\nconnects to the PSAP or (ii) an alternative method of providing call location\ninformation.\n\nC. The MLTS provider shall arrange to update the automatic location\nidentification database with appropriate master street address guide, valid\naddress and callback information corresponding to the calling party information\nfor each telephone station. Such updates shall be provided as soon as\npracticable for new MLTS installations or within one business day of record\ncompletion of the actual changes for previously installed systems. When an MLTS\nprovider obtains service through a MLTS service provider, the MLTS service\nprovider shall be responsible for meeting this requirement.\n\nHISTORY: 2007, c. 427; 2008, c. 853.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}