{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/59.1-207.15.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/59.1-207.15.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/59.1-207.15.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/59.1-207.15.html"}],"law_id":74065,"edition_id":1,"section_id":74065,"structure_id":14923,"section_number":"59.1-207.15","catch_line":"Informal dispute settlement procedure","history":"1988, c. 603; 1990, c. 772.","full_text":"A\n\nIf a manufacturer provides an informal dispute settlement procedure, it shall be the consumer’s choice whether or not to use it prior to availing himself of his rights under this chapter.B\n\nIf a dispute settlement procedure is resorted to by the consumer and the decision is for a refund or a comparable motor vehicle, the manufacturer shall have forty days from its receipt of the consumer’s acceptance of the decision or from the date of a court order to comply with the terms of the decision.C\n\nIn any action brought because of the manufacturer’s failure to comply with the decision, within the scope of the procedure’s authority, rendered as a result of a dispute resolution proceeding or a court order, the court may triple the value of the award stipulated in the decision as provided for in this chapter, plus award other equitable relief the court deems appropriate, including additional attorney’s fees.","order_by":null,"text":{"0":{"id":266380,"text":"If a manufacturer provides an informal dispute settlement procedure, it shall be the consumer’s choice whether or not to use it prior to availing himself of his rights under this chapter.","type":"section","prefixes":["A"],"prefix":"A","entire_prefix":"A","prefix_anchor":"A","level":1,"next_prefix":"B"},"1":{"id":266381,"text":"If a dispute settlement procedure is resorted to by the consumer and the decision is for a refund or a comparable motor vehicle, the manufacturer shall have forty days from its receipt of the consumer’s acceptance of the decision or from the date of a court order to comply with the terms of the decision.","type":"section","prefixes":["B"],"prefix":"B","entire_prefix":"B","prefix_anchor":"B","level":1,"prior_prefix":"A","next_prefix":"C"},"2":{"id":266382,"text":"In any action brought because of the manufacturer’s failure to comply with the decision, within the scope of the procedure’s authority, rendered as a result of a dispute resolution proceeding or a court order, the court may triple the value of the award stipulated in the decision as provided for in this chapter, plus award other equitable relief the court deems appropriate, including additional attorney’s fees.","type":"section","prefixes":["C"],"prefix":"C","entire_prefix":"C","prefix_anchor":"C","level":1,"prior_prefix":"B"}},"ancestry":[{"id":14923,"edition_id":1,"name":"Motor Vehicle Warranty Enforcement Act","identifier":"17.3","label":"chapter","depth":2,"order_by":1,"parent_id":12809,"metadata":{},"date_created":"2026-06-26 03:50:49","date_modified":"2026-06-26 03:50:49","permalink":{"id":259877,"object_type":"structure","relational_id":14923,"identifier":"17.3","token":"59.1\/17.3","url":"\/59.1\/17.3\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12809,"edition_id":1,"name":"Trade and Commerce","identifier":"59.1","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:54","date_modified":"2026-06-26 03:43:54","permalink":{"id":259521,"object_type":"structure","relational_id":12809,"identifier":"59.1","token":"59.1","url":"\/59.1\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":73250,"structure_id":14923,"section_number":"59.1-207.10","catch_line":"Intent","url":"\/59.1-207.10\/","token":"59.1\/17.3\/59.1-207.10","metadata":false},{"id":56957,"structure_id":14923,"section_number":"59.1-207.11","catch_line":"Definitions","url":"\/59.1-207.11\/","token":"59.1\/17.3\/59.1-207.11","metadata":false},{"id":57765,"structure_id":14923,"section_number":"59.1-207.12","catch_line":"Conformity to all warranties","url":"\/59.1-207.12\/","token":"59.1\/17.3\/59.1-207.12","metadata":false},{"id":77825,"structure_id":14923,"section_number":"59.1-207.13","catch_line":"Nonconformity of motor vehicles","url":"\/59.1-207.13\/","token":"59.1\/17.3\/59.1-207.13","metadata":false},{"id":61176,"structure_id":14923,"section_number":"59.1-207.14","catch_line":"Action to enforce provisions of chapter","url":"\/59.1-207.14\/","token":"59.1\/17.3\/59.1-207.14","metadata":false},{"id":74065,"structure_id":14923,"section_number":"59.1-207.15","catch_line":"Informal dispute settlement procedure","url":"\/59.1-207.15\/","token":"59.1\/17.3\/59.1-207.15","metadata":false},{"id":57973,"structure_id":14923,"section_number":"59.1-207.16","catch_line":"Action to be brought within certain time","url":"\/59.1-207.16\/","token":"59.1\/17.3\/59.1-207.16","metadata":false},{"id":83652,"structure_id":14923,"section_number":"59.1-207.16:1","catch_line":"Disclosure of returned vehicles; penalty","url":"\/59.1-207.16_1\/","token":"59.1\/17.3\/59.1-207.16_1","metadata":false},{"id":83922,"structure_id":14923,"section_number":"59.1-207.9","catch_line":"Short title","url":"\/59.1-207.9\/","token":"59.1\/17.3\/59.1-207.9","metadata":false}],"previous_section":{"id":61176,"structure_id":14923,"section_number":"59.1-207.14","catch_line":"Action to enforce provisions of chapter","url":"\/59.1-207.14\/","token":"59.1\/17.3\/59.1-207.14","metadata":false},"next_section":{"id":57973,"structure_id":14923,"section_number":"59.1-207.16","catch_line":"Action to be brought within certain time","url":"\/59.1-207.16\/","token":"59.1\/17.3\/59.1-207.16","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/59.1-207.15\/","history_text":"

This law was first created in 1988. The record of its establishment is cataloged in chapter 603 of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year. Unfortunately, the 1988 \u201cActs\u201d aren\u2019t available online. It has been modified 1 time. Those modifications are cataloged by \u201cThe Acts of Assembly,\u201d a state publication, by year and chapter. Those modifications that can be read on the General Assembly\u2019s website will be linked accordingly. That modification is as follows: in 1990, chapter 772.<\/p>","references":[{"id":57973,"section_number":"59.1-207.16","catch_line":"Action to be brought within certain time","order_by":null,"url":"\/59.1-207.16\/"}],"refers_to":false,"permalink":{"id":259899,"object_type":"law","relational_id":74065,"identifier":"59.1-207.15","token":"59.1\/17.3\/59.1-207.15","url":"\/59.1-207.15\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/59.1-207.15\/","token":"59.1\/17.3\/59.1-207.15","dublin_core":{"Title":"Informal dispute settlement procedure","Type":"Text","Format":"text\/html","Identifier":"\u00a7 59.1-207.15","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

A.<\/span> If a manufacturer<\/span> provides an informal dispute settlement<\/span> procedure, it shall be the consumer<\/span>’s choice whether or not to use it prior to availing himself of his rights under this chapter. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

B.<\/span> If a dispute settlement<\/span> procedure is resorted to by the consumer<\/span> and the decision is for a refund or a comparable motor vehicle<\/span>, the manufacturer<\/span> shall have forty days from its receipt of the consumer<\/span>’s acceptance of the decision or from the date of a court order<\/span> to comply with the terms of the decision. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

C.<\/span> In any action brought because of the manufacturer<\/span>’s failure to comply with the decision, within the scope of the procedure’s authority, rendered as a result of a dispute resolution proceeding or a court order<\/span>, the court may triple the value of the award stipulated in the decision as provided for in this chapter, plus award other equitable<\/span> relief the court deems appropriate, including additional attorney’s fees. <\/i><\/a><\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nINFORMAL DISPUTE SETTLEMENT PROCEDURE (\u00a7 59.1-207.15)\n\nA. If a manufacturer provides an informal dispute settlement procedure, it shall\nbe the consumer’s choice whether or not to use it prior to availing\nhimself of his rights under this chapter.\n\nB. If a dispute settlement procedure is resorted to by the consumer and the\ndecision is for a refund or a comparable motor vehicle, the manufacturer shall\nhave forty days from its receipt of the consumer’s acceptance of the\ndecision or from the date of a court order to comply with the terms of the\ndecision.\n\nC. In any action brought because of the manufacturer’s failure to comply\nwith the decision, within the scope of the procedure’s authority, rendered\nas a result of a dispute resolution proceeding or a court order, the court may\ntriple the value of the award stipulated in the decision as provided for in this\nchapter, plus award other equitable relief the court deems appropriate,\nincluding additional attorney’s fees.\n\nHISTORY: 1988, c. 603; 1990, c. 772.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}