{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/6.2-2034.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/6.2-2034.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/6.2-2034.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/6.2-2034.html"}],"law_id":87030,"edition_id":1,"section_id":87030,"structure_id":14206,"section_number":"6.2-2034","catch_line":"Retention of books, accounts, and records; responding to Bureau","history":"2020, c. 785.","full_text":"A\n\nEvery licensee shall maintain in its licensed offices such books, accounts, and records as the Commission may reasonably require in order to determine whether the licensee is complying with the provisions of this chapter and regulations adopted thereunder. Such books, accounts, and records shall be maintained apart and separate from any other business in which the licensee is involved. Such records relating to debt settlement services agreements shall be retained for at least three years after the debt settlement services agreements are terminated. To safeguard the privacy of consumers, records containing personal financial information shall be shredded, incinerated, or otherwise disposed of in a secure manner. Licensees may arrange for the shredding, incineration, or other disposal of the records from a business record destruction vendor.B\n\nWhen the Bureau requests a written response, books, records, documentation, or other information from a licensee in connection with the Bureau’s investigation, enforcement, or examination of compliance with applicable laws, the licensee shall deliver a written response, as well as any requested books, records, documentation, or information within the time period specified in the Bureau’s request. If no time period is specified, a written response, as well as any requested books, records, documentation, or information, shall be delivered by the licensee to the Bureau not later than 30 days from the date of such request. In determining the specified time period for responding to the Bureau and when considering a request for an extension of time to respond, the Bureau shall take into consideration the volume and complexity of the requested written response, books, records, documentation, or information and such other factors as the Bureau determines to be relevant under the circumstances.","order_by":null,"text":{"0":{"id":311612,"text":"Every licensee shall maintain in its licensed offices such books, accounts, and records as the Commission may reasonably require in order to determine whether the licensee is complying with the provisions of this chapter and regulations adopted thereunder. Such books, accounts, and records shall be maintained apart and separate from any other business in which the licensee is involved. Such records relating to debt settlement services agreements shall be retained for at least three years after the debt settlement services agreements are terminated. To safeguard the privacy of consumers, records containing personal financial information shall be shredded, incinerated, or otherwise disposed of in a secure manner. Licensees may arrange for the shredding, incineration, or other disposal of the records from a business record destruction vendor.","type":"section","prefixes":["A"],"prefix":"A","entire_prefix":"A","prefix_anchor":"A","level":1,"next_prefix":"B"},"1":{"id":311613,"text":"When the Bureau requests a written response, books, records, documentation, or other information from a licensee in connection with the Bureau’s investigation, enforcement, or examination of compliance with applicable laws, the licensee shall deliver a written response, as well as any requested books, records, documentation, or information within the time period specified in the Bureau’s request. If no time period is specified, a written response, as well as any requested books, records, documentation, or information, shall be delivered by the licensee to the Bureau not later than 30 days from the date of such request. In determining the specified time period for responding to the Bureau and when considering a request for an extension of time to respond, the Bureau shall take into consideration the volume and complexity of the requested written response, books, records, documentation, or information and such other factors as the Bureau determines to be relevant under the circumstances.","type":"section","prefixes":["B"],"prefix":"B","entire_prefix":"B","prefix_anchor":"B","level":1,"prior_prefix":"A"}},"ancestry":[{"id":14206,"edition_id":1,"name":"Debt Settlement Services Providers","identifier":"20.1","label":"chapter","depth":3,"order_by":1,"parent_id":13060,"metadata":{},"date_created":"2026-06-26 03:47:16","date_modified":"2026-06-26 03:47:16","permalink":{"id":266731,"object_type":"structure","relational_id":14206,"identifier":"20.1","token":"6.2\/III\/20.1","url":"\/6.2\/III\/20.1\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13060,"edition_id":1,"name":"Other Regulated Providers of Financial Services","identifier":"III","label":"subtitle","depth":2,"order_by":1,"parent_id":12852,"metadata":{},"date_created":"2026-06-26 03:44:12","date_modified":"2026-06-26 03:44:12","permalink":{"id":265721,"object_type":"structure","relational_id":13060,"identifier":"III","token":"6.2\/III","url":"\/6.2\/III\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12852,"edition_id":1,"name":"Financial Institutions and Services","identifier":"6.2","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:56","date_modified":"2026-06-26 03:43:56","permalink":{"id":263249,"object_type":"structure","relational_id":12852,"identifier":"6.2","token":"6.2","url":"\/6.2\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":76223,"structure_id":14206,"section_number":"6.2-2026","catch_line":"Definitions","url":"\/6.2-2026\/","token":"6.2\/III\/20.1\/6.2-2026","metadata":false},{"id":55395,"structure_id":14206,"section_number":"6.2-2027","catch_line":"License requirement; exceptions","url":"\/6.2-2027\/","token":"6.2\/III\/20.1\/6.2-2027","metadata":false},{"id":70448,"structure_id":14206,"section_number":"6.2-2028","catch_line":"Application for license; form; content; fee","url":"\/6.2-2028\/","token":"6.2\/III\/20.1\/6.2-2028","metadata":false},{"id":83350,"structure_id":14206,"section_number":"6.2-2029","catch_line":"Bond required","url":"\/6.2-2029\/","token":"6.2\/III\/20.1\/6.2-2029","metadata":false},{"id":58352,"structure_id":14206,"section_number":"6.2-2030","catch_line":"Investigation of applications","url":"\/6.2-2030\/","token":"6.2\/III\/20.1\/6.2-2030","metadata":false},{"id":67583,"structure_id":14206,"section_number":"6.2-2031","catch_line":"Qualifications","url":"\/6.2-2031\/","token":"6.2\/III\/20.1\/6.2-2031","metadata":false},{"id":63306,"structure_id":14206,"section_number":"6.2-2032","catch_line":"Licenses; places of business; changes","url":"\/6.2-2032\/","token":"6.2\/III\/20.1\/6.2-2032","metadata":false},{"id":80384,"structure_id":14206,"section_number":"6.2-2033","catch_line":"Acquisition of control; application","url":"\/6.2-2033\/","token":"6.2\/III\/20.1\/6.2-2033","metadata":false},{"id":87030,"structure_id":14206,"section_number":"6.2-2034","catch_line":"Retention of books, accounts, and records; responding to Bureau","url":"\/6.2-2034\/","token":"6.2\/III\/20.1\/6.2-2034","metadata":false},{"id":83844,"structure_id":14206,"section_number":"6.2-2035","catch_line":"Annual report","url":"\/6.2-2035\/","token":"6.2\/III\/20.1\/6.2-2035","metadata":false},{"id":85989,"structure_id":14206,"section_number":"6.2-2036","catch_line":"Other reporting requirements","url":"\/6.2-2036\/","token":"6.2\/III\/20.1\/6.2-2036","metadata":false},{"id":79999,"structure_id":14206,"section_number":"6.2-2037","catch_line":"Investigations; examinations","url":"\/6.2-2037\/","token":"6.2\/III\/20.1\/6.2-2037","metadata":false},{"id":80270,"structure_id":14206,"section_number":"6.2-2038","catch_line":"Annual fees","url":"\/6.2-2038\/","token":"6.2\/III\/20.1\/6.2-2038","metadata":false},{"id":82260,"structure_id":14206,"section_number":"6.2-2039","catch_line":"Regulations","url":"\/6.2-2039\/","token":"6.2\/III\/20.1\/6.2-2039","metadata":false},{"id":56890,"structure_id":14206,"section_number":"6.2-2040","catch_line":"Licensees providing debt settlement services; prohibited and required business methods","url":"\/6.2-2040\/","token":"6.2\/III\/20.1\/6.2-2040","metadata":false},{"id":81637,"structure_id":14206,"section_number":"6.2-2041","catch_line":"Fee","url":"\/6.2-2041\/","token":"6.2\/III\/20.1\/6.2-2041","metadata":false},{"id":66000,"structure_id":14206,"section_number":"6.2-2042","catch_line":"Advertising","url":"\/6.2-2042\/","token":"6.2\/III\/20.1\/6.2-2042","metadata":false},{"id":57456,"structure_id":14206,"section_number":"6.2-2043","catch_line":"Suspension or revocation of license","url":"\/6.2-2043\/","token":"6.2\/III\/20.1\/6.2-2043","metadata":false},{"id":85206,"structure_id":14206,"section_number":"6.2-2044","catch_line":"Cease and desist orders","url":"\/6.2-2044\/","token":"6.2\/III\/20.1\/6.2-2044","metadata":false},{"id":65724,"structure_id":14206,"section_number":"6.2-2045","catch_line":"Notice of proposed suspension or revocation","url":"\/6.2-2045\/","token":"6.2\/III\/20.1\/6.2-2045","metadata":false},{"id":64784,"structure_id":14206,"section_number":"6.2-2046","catch_line":"Civil penalties","url":"\/6.2-2046\/","token":"6.2\/III\/20.1\/6.2-2046","metadata":false},{"id":76198,"structure_id":14206,"section_number":"6.2-2047","catch_line":"Criminal penalty","url":"\/6.2-2047\/","token":"6.2\/III\/20.1\/6.2-2047","metadata":false},{"id":76935,"structure_id":14206,"section_number":"6.2-2048","catch_line":"Private right of action","url":"\/6.2-2048\/","token":"6.2\/III\/20.1\/6.2-2048","metadata":false},{"id":64822,"structure_id":14206,"section_number":"6.2-2049","catch_line":"Authority of Attorney General; referral by Commission to Attorney General","url":"\/6.2-2049\/","token":"6.2\/III\/20.1\/6.2-2049","metadata":false},{"id":83927,"structure_id":14206,"section_number":"6.2-2050","catch_line":"Violation of the Virginia Consumer Protection Act","url":"\/6.2-2050\/","token":"6.2\/III\/20.1\/6.2-2050","metadata":false}],"previous_section":{"id":80384,"structure_id":14206,"section_number":"6.2-2033","catch_line":"Acquisition of control; application","url":"\/6.2-2033\/","token":"6.2\/III\/20.1\/6.2-2033","metadata":false},"next_section":{"id":83844,"structure_id":14206,"section_number":"6.2-2035","catch_line":"Annual report","url":"\/6.2-2035\/","token":"6.2\/III\/20.1\/6.2-2035","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/6.2-2034\/","history_text":"

This law was first created in 2020. The record of its establishment is cataloged in chapter 785<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year.<\/p>","references":false,"refers_to":false,"permalink":{"id":266765,"object_type":"law","relational_id":87030,"identifier":"6.2-2034","token":"6.2\/III\/20.1\/6.2-2034","url":"\/6.2-2034\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/6.2-2034\/","token":"6.2\/III\/20.1\/6.2-2034","dublin_core":{"Title":"Retention of books, accounts, and records; responding to Bureau","Type":"Text","Format":"text\/html","Identifier":"\u00a7 6.2-2034","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

A.<\/span> Every licensee<\/span> shall maintain in its licensed offices such books, accounts, and records as the Commission<\/span> may reasonably require in order<\/span> to determine whether the licensee<\/span> is complying with the provisions of this chapter and regulations adopted thereunder. Such books, accounts, and records shall be maintained apart and separate from any other business in which the licensee<\/span> is involved. Such records relating to debt settlement services<\/span> agreements shall be retained for at least three years after the debt settlement services<\/span> agreements are terminated. To safeguard the privacy of consumers<\/span>, records containing personal financial information shall be shredded, incinerated, or otherwise disposed of in a secure manner. Licensees<\/span> may arrange for the shredding, incineration, or other disposal of the records from a business record destruction vendor. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

B.<\/span> When the Bureau<\/span> requests a written response, books, records, documentation, or other information from a licensee<\/span> in connection with the Bureau<\/span>’s investigation, enforcement, or examination of compliance with applicable laws<\/span>, the licensee<\/span> shall deliver a written response, as well as any requested books, records, documentation, or information within the time period specified in the Bureau<\/span>’s request. If no time period is specified, a written response, as well as any requested books, records, documentation, or information, shall be delivered by the licensee<\/span> to the Bureau<\/span> not later than 30 days from the date of such request. In determining the specified time period for responding to the Bureau<\/span> and when considering a request for an extension of time to respond, the Bureau<\/span> shall take into consideration the volume and complexity of the requested written response, books, records, documentation, or information and such other factors as the Bureau<\/span> determines to be relevant under the circumstances. <\/i><\/a><\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nRETENTION OF BOOKS, ACCOUNTS, AND RECORDS; RESPONDING TO BUREAU (\u00a7 6.2-2034)\n\nA. Every licensee shall maintain in its licensed offices such books, accounts,\nand records as the Commission may reasonably require in order to determine\nwhether the licensee is complying with the provisions of this chapter and\nregulations adopted thereunder. Such books, accounts, and records shall be\nmaintained apart and separate from any other business in which the licensee is\ninvolved. Such records relating to debt settlement services agreements shall be\nretained for at least three years after the debt settlement services agreements\nare terminated. To safeguard the privacy of consumers, records containing\npersonal financial information shall be shredded, incinerated, or otherwise\ndisposed of in a secure manner. Licensees may arrange for the shredding,\nincineration, or other disposal of the records from a business record\ndestruction vendor.\n\nB. When the Bureau requests a written response, books, records, documentation,\nor other information from a licensee in connection with the Bureau’s\ninvestigation, enforcement, or examination of compliance with applicable laws,\nthe licensee shall deliver a written response, as well as any requested books,\nrecords, documentation, or information within the time period specified in the\nBureau’s request. If no time period is specified, a written response, as\nwell as any requested books, records, documentation, or information, shall be\ndelivered by the licensee to the Bureau not later than 30 days from the date of\nsuch request. In determining the specified time period for responding to the\nBureau and when considering a request for an extension of time to respond, the\nBureau shall take into consideration the volume and complexity of the requested\nwritten response, books, records, documentation, or information and such other\nfactors as the Bureau determines to be relevant under the circumstances.\n\nHISTORY: 2020, c. 785.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}