{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/63.2-1728.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/63.2-1728.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/63.2-1728.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/63.2-1728.html"}],"law_id":68254,"edition_id":1,"section_id":68254,"structure_id":14631,"section_number":"63.2-1728","catch_line":"Establishment of toll-free telephone line for complaints; investigation on receipt of complaints","history":"1993, cc. 730, 742, \u00a7 63.1-198.03; 2002, c. 747; 2010, c. 603; 2024, cc. 37, 150.","full_text":"With such funds as are appropriated for this purpose, the Commissioner shall establish a toll-free telephone line to respond to complaints regarding operations of assisted living facilities, adult day centers and child welfare agencies. Upon receipt of a complaint concerning the operation of an assisted living facility, adult day center or child welfare agency, regardless of whether the program is subject to licensure, the Commissioner shall, for good cause shown, cause an investigation to be made, including on-site visits as he deems necessary, of the activities, services, records and facilities. The assisted living facility, adult day center or child welfare agency shall afford the Commissioner reasonable opportunity to inspect all of the operator’s activities, services, records and facilities and to interview its agents and employees and any child or other person within its custody or control. Whenever an assisted living facility, adult day center or child welfare agency subject to inspection under this section is determined by the Commissioner to be in noncompliance with the provisions of this subtitle or with regulations adopted pursuant to this subtitle, the Commissioner shall give reasonable notice to the assisted living facility, adult day center or child welfare agency of the nature of its noncompliance and may thereafter take appropriate action as provided by law, including a suit to enjoin the operation of the assisted living facility, adult day center or child welfare agency.\n\t\tAn incident report filed by an assisted living facility, pursuant to regulations adopted by the Board, for any major incident that negatively affects or threatens the life, health, safety, or welfare of any resident of the facility shall not be considered a complaint for purposes of this section and shall not be posted by the Department on a website maintained by the Department. However, upon receipt of an incident report for any major incident that negatively affects or threatens the life, health, safety, or welfare of any resident of an assisted living facility, the Commissioner may initiate an investigation including an on-site visit to the facility if the Commissioner finds, for good cause shown based upon the seriousness of the incident and the nature of any response to the incident, including any implementation of a plan of correction to address the situation giving rise to the incident, that an investigation is required to protect the life, health, safety, or welfare of a resident of the assisted living facility.","order_by":null,"text":{"0":{"id":246963,"text":"With such funds as are appropriated for this purpose, the Commissioner shall establish a toll-free telephone line to respond to complaints regarding operations of assisted living facilities, adult day centers and child welfare agencies. Upon receipt of a complaint concerning the operation of an assisted living facility, adult day center or child welfare agency, regardless of whether the program is subject to licensure, the Commissioner shall, for good cause shown, cause an investigation to be made, including on-site visits as he deems necessary, of the activities, services, records and facilities. The assisted living facility, adult day center or child welfare agency shall afford the Commissioner reasonable opportunity to inspect all of the operator’s activities, services, records and facilities and to interview its agents and employees and any child or other person within its custody or control. Whenever an assisted living facility, adult day center or child welfare agency subject to inspection under this section is determined by the Commissioner to be in noncompliance with the provisions of this subtitle or with regulations adopted pursuant to this subtitle, the Commissioner shall give reasonable notice to the assisted living facility, adult day center or child welfare agency of the nature of its noncompliance and may thereafter take appropriate action as provided by law, including a suit to enjoin the operation of the assisted living facility, adult day center or child welfare agency.\n\t\tAn incident report filed by an assisted living facility, pursuant to regulations adopted by the Board, for any major incident that negatively affects or threatens the life, health, safety, or welfare of any resident of the facility shall not be considered a complaint for purposes of this section and shall not be posted by the Department on a website maintained by the Department. However, upon receipt of an incident report for any major incident that negatively affects or threatens the life, health, safety, or welfare of any resident of an assisted living facility, the Commissioner may initiate an investigation including an on-site visit to the facility if the Commissioner finds, for good cause shown based upon the seriousness of the incident and the nature of any response to the incident, including any implementation of a plan of correction to address the situation giving rise to the incident, that an investigation is required to protect the life, health, safety, or welfare of a resident of the assisted living facility.","type":"section","prefixes":[""],"prefix":"","entire_prefix":"","prefix_anchor":"","level":1}},"ancestry":[{"id":14631,"edition_id":1,"name":"Complaints Received from Consumers and the Public","identifier":"4","label":"article","depth":4,"order_by":1,"parent_id":13303,"metadata":{},"date_created":"2026-06-26 03:48:59","date_modified":"2026-06-26 03:48:59","permalink":{"id":272301,"object_type":"structure","relational_id":14631,"identifier":"4","token":"63.2\/IV\/17\/4","url":"\/63.2\/IV\/17\/4\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13303,"edition_id":1,"name":"Licensure and Registration Procedures","identifier":"17","label":"chapter","depth":3,"order_by":1,"parent_id":13166,"metadata":{},"date_created":"2026-06-26 03:44:36","date_modified":"2026-06-26 03:44:36","permalink":{"id":272145,"object_type":"structure","relational_id":13303,"identifier":"17","token":"63.2\/IV\/17","url":"\/63.2\/IV\/17\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13166,"edition_id":1,"name":"Licensure","identifier":"IV","label":"subtitle","depth":2,"order_by":1,"parent_id":12789,"metadata":{},"date_created":"2026-06-26 03:44:23","date_modified":"2026-06-26 03:44:23","permalink":{"id":272143,"object_type":"structure","relational_id":13166,"identifier":"IV","token":"63.2\/IV","url":"\/63.2\/IV\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12789,"edition_id":1,"name":"Welfare (Social Services)","identifier":"63.2","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:53","date_modified":"2026-06-26 03:43:53","permalink":{"id":270661,"object_type":"structure","relational_id":12789,"identifier":"63.2","token":"63.2","url":"\/63.2\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":68254,"structure_id":14631,"section_number":"63.2-1728","catch_line":"Establishment of toll-free telephone line for complaints; investigation on receipt of complaints","url":"\/63.2-1728\/","token":"63.2\/IV\/17\/4\/63.2-1728","metadata":false},{"id":56182,"structure_id":14631,"section_number":"63.2-1729","catch_line":"Confidentiality of complainant's identity","url":"\/63.2-1729\/","token":"63.2\/IV\/17\/4\/63.2-1729","metadata":false},{"id":72594,"structure_id":14631,"section_number":"63.2-1730","catch_line":"Retaliation or discrimination against complainants","url":"\/63.2-1730\/","token":"63.2\/IV\/17\/4\/63.2-1730","metadata":false},{"id":85086,"structure_id":14631,"section_number":"63.2-1731","catch_line":"Retaliation against reports of child or adult abuse or neglect","url":"\/63.2-1731\/","token":"63.2\/IV\/17\/4\/63.2-1731","metadata":false}],"next_section":{"id":56182,"structure_id":14631,"section_number":"63.2-1729","catch_line":"Confidentiality of complainant's identity","url":"\/63.2-1729\/","token":"63.2\/IV\/17\/4\/63.2-1729","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/63.2-1728\/","history_text":"

This law was first created in 1993. The record of its establishment is cataloged in chapters 730 and 742 of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year. Unfortunately, the 1993 \u201cActs\u201d aren\u2019t available online. It has been modified 3 times. Those modifications are cataloged by \u201cThe Acts of Assembly,\u201d a state publication, by year and chapter. Those modifications that can be read on the General Assembly\u2019s website will be linked accordingly. Those modifications are as follows: in 2002, chapter 747<\/a>; in 2010, chapter 603<\/a>; in 2024, chapters 37<\/a> and 150<\/a>.<\/p>","references":[{"id":73393,"section_number":"63.2-1718","catch_line":"Inspection of unlicensed child or adult care operations; inspection warrant","order_by":null,"url":"\/63.2-1718\/"}],"refers_to":false,"permalink":{"id":272303,"object_type":"law","relational_id":68254,"identifier":"63.2-1728","token":"63.2\/IV\/17\/4\/63.2-1728","url":"\/63.2-1728\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/63.2-1728\/","token":"63.2\/IV\/17\/4\/63.2-1728","dublin_core":{"Title":"Establishment of toll-free telephone line for complaints; investigation on receipt of complaints","Type":"Text","Format":"text\/html","Identifier":"\u00a7 63.2-1728","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

With such funds as are appropriated for this purpose, the Commissioner<\/span> shall establish a toll-free telephone line to respond to complaints regarding operations of assisted living facilities, adult day centers<\/span> and child<\/span> welfare agencies. Upon receipt of a complaint concerning the operation of an assisted living facility<\/span>, adult day center<\/span> or child<\/span> welfare agency, regardless of whether the program is subject to licensure, the Commissioner<\/span> shall, for good cause shown, cause an investigation to be made, including on-site visits as he deems necessary, of the activities, services, records and facilities. The assisted living facility<\/span>, adult day center<\/span> or child<\/span> welfare agency shall afford the Commissioner<\/span> reasonable opportunity to inspect all of the operator’s activities, services, records and facilities and to interview its agents and employees and any child<\/span> or other person within its custody<\/span> or control. Whenever an assisted living facility<\/span>, adult day center<\/span> or child<\/span> welfare agency subject to inspection under this section is determined by the Commissioner<\/span> to be in noncompliance with the provisions of this subtitle or with regulations adopted pursuant to this subtitle, the Commissioner<\/span> shall give reasonable notice to the assisted living facility<\/span>, adult day center<\/span> or child<\/span> welfare agency of the nature of its noncompliance and may thereafter take appropriate action as provided by law<\/span>, including a suit to enjoin the operation of the assisted living facility<\/span>, adult day center<\/span> or child<\/span> welfare agency.\n\t\tAn incident report filed by an assisted living facility<\/span>, pursuant to regulations adopted by the Board<\/span>, for any major incident that negatively affects or threatens the life, health, safety, or welfare of any resident of the facility shall not be considered a complaint for purposes of this section and shall not be posted by the Department<\/span> on a website maintained by the Department<\/span>. However, upon receipt of an incident report for any major incident that negatively affects or threatens the life, health, safety, or welfare of any resident of an assisted living facility<\/span>, the Commissioner<\/span> may initiate an investigation including an on-site visit to the facility if the Commissioner<\/span> finds, for good cause shown based upon the seriousness of the incident and the nature of any response to the incident, including any implementation of a plan of correction to address the situation giving rise to the incident, that an investigation is required to protect the life, health, safety, or welfare of a resident of the assisted living facility<\/span>.<\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nESTABLISHMENT OF TOLL-FREE TELEPHONE LINE FOR COMPLAINTS; INVESTIGATION ON\nRECEIPT OF COMPLAINTS (\u00a7 63.2-1728)\n\nWith such funds as are appropriated for this purpose, the Commissioner shall\nestablish a toll-free telephone line to respond to complaints regarding\noperations of assisted living facilities, adult day centers and child welfare\nagencies. Upon receipt of a complaint concerning the operation of an assisted\nliving facility, adult day center or child welfare agency, regardless of whether\nthe program is subject to licensure, the Commissioner shall, for good cause\nshown, cause an investigation to be made, including on-site visits as he deems\nnecessary, of the activities, services, records and facilities. The assisted\nliving facility, adult day center or child welfare agency shall afford the\nCommissioner reasonable opportunity to inspect all of the operator’s\nactivities, services, records and facilities and to interview its agents and\nemployees and any child or other person within its custody or control. Whenever\nan assisted living facility, adult day center or child welfare agency subject to\ninspection under this section is determined by the Commissioner to be in\nnoncompliance with the provisions of this subtitle or with regulations adopted\npursuant to this subtitle, the Commissioner shall give reasonable notice to the\nassisted living facility, adult day center or child welfare agency of the nature\nof its noncompliance and may thereafter take appropriate action as provided by\nlaw, including a suit to enjoin the operation of the assisted living facility,\nadult day center or child welfare agency.\n\t\tAn incident report filed by an assisted living facility, pursuant to\nregulations adopted by the Board, for any major incident that negatively affects\nor threatens the life, health, safety, or welfare of any resident of the\nfacility shall not be considered a complaint for purposes of this section and\nshall not be posted by the Department on a website maintained by the Department.\nHowever, upon receipt of an incident report for any major incident that\nnegatively affects or threatens the life, health, safety, or welfare of any\nresident of an assisted living facility, the Commissioner may initiate an\ninvestigation including an on-site visit to the facility if the Commissioner\nfinds, for good cause shown based upon the seriousness of the incident and the\nnature of any response to the incident, including any implementation of a plan\nof correction to address the situation giving rise to the incident, that an\ninvestigation is required to protect the life, health, safety, or welfare of a\nresident of the assisted living facility.\n\nHISTORY: 1993, cc. 730, 742, \u00a7 63.1-198.03; 2002, c. 747; 2010, c. 603; 2024,\ncc. 37, 150.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}