{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2025\/code-json\/63.2-904.2.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2025\/code-text\/63.2-904.2.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2025\/code-xml\/63.2-904.2.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2025\/code-html\/63.2-904.2.html"}],"law_id":63460,"edition_id":1,"section_id":63460,"structure_id":14390,"section_number":"63.2-904.2","catch_line":"Complaint system","history":"2019, c. 446.","full_text":"The Commissioner shall establish and maintain mechanisms to receive reports and complaints from foster parents, interested stakeholders, and other citizens of the Commonwealth regarding violations of laws or regulations applicable to foster care and any other matters affecting the health, safety, or well-being of children in foster care. Such mechanisms shall include establishing a statewide, toll-free hotline to be administered by the Department; publicizing the existence of such hotline; and enhancing electronic communication with the Department for the receipt of reports or complaints.\n\t\tReports and complaints received through the foster care hotline or other mechanisms established pursuant to this section shall be investigated pursuant to Board regulations. All information received or maintained by the Department in connection with such reports, complaints, or investigations shall be confidential and not subject to the Virginia Freedom of Information Act (\u00a7 2.2-3700 et seq.), except that such information may be relayed and used on a confidential basis pursuant to Board regulations for the purposes of investigation and to protect the health, safety, and well-being of children in foster care.","order_by":null,"text":{"0":{"id":231231,"text":"The Commissioner shall establish and maintain mechanisms to receive reports and complaints from foster parents, interested stakeholders, and other citizens of the Commonwealth regarding violations of laws or regulations applicable to foster care and any other matters affecting the health, safety, or well-being of children in foster care. Such mechanisms shall include establishing a statewide, toll-free hotline to be administered by the Department; publicizing the existence of such hotline; and enhancing electronic communication with the Department for the receipt of reports or complaints.\n\t\tReports and complaints received through the foster care hotline or other mechanisms established pursuant to this section shall be investigated pursuant to Board regulations. All information received or maintained by the Department in connection with such reports, complaints, or investigations shall be confidential and not subject to the Virginia Freedom of Information Act (\u00a7 2.2-3700 et seq.), except that such information may be relayed and used on a confidential basis pursuant to Board regulations for the purposes of investigation and to protect the health, safety, and well-being of children in foster care.","type":"section","prefixes":[""],"prefix":"","entire_prefix":"","prefix_anchor":"","level":1}},"ancestry":[{"id":14390,"edition_id":1,"name":"General Provisions","identifier":"1","label":"article","depth":4,"order_by":1,"parent_id":14389,"metadata":{},"date_created":"2026-06-26 03:47:58","date_modified":"2026-06-26 03:47:58","permalink":{"id":271971,"object_type":"structure","relational_id":14390,"identifier":"1","token":"63.2\/III\/9\/1","url":"\/63.2\/III\/9\/1\/","edition_id":1,"permalink":0,"preferred":1}},{"id":14389,"edition_id":1,"name":"Foster Care","identifier":"9","label":"chapter","depth":3,"order_by":1,"parent_id":13897,"metadata":{},"date_created":"2026-06-26 03:47:58","date_modified":"2026-06-26 03:47:58","permalink":{"id":271969,"object_type":"structure","relational_id":14389,"identifier":"9","token":"63.2\/III\/9","url":"\/63.2\/III\/9\/","edition_id":1,"permalink":0,"preferred":1}},{"id":13897,"edition_id":1,"name":"Social Services Programs","identifier":"III","label":"subtitle","depth":2,"order_by":1,"parent_id":12789,"metadata":{},"date_created":"2026-06-26 03:46:14","date_modified":"2026-06-26 03:46:14","permalink":{"id":271331,"object_type":"structure","relational_id":13897,"identifier":"III","token":"63.2\/III","url":"\/63.2\/III\/","edition_id":1,"permalink":0,"preferred":1}},{"id":12789,"edition_id":1,"name":"Welfare (Social Services)","identifier":"63.2","label":"title","depth":1,"order_by":1,"parent_id":null,"metadata":{},"date_created":"2026-06-26 03:43:53","date_modified":"2026-06-26 03:43:53","permalink":{"id":270661,"object_type":"structure","relational_id":12789,"identifier":"63.2","token":"63.2","url":"\/63.2\/","edition_id":1,"permalink":0,"preferred":1}}],"structure_contents":[{"id":87280,"structure_id":14390,"section_number":"63.2-900","catch_line":"Accepting children for placement in homes, facilities, etc., by local boards","url":"\/63.2-900\/","token":"63.2\/III\/9\/1\/63.2-900","metadata":false},{"id":64851,"structure_id":14390,"section_number":"63.2-900.1","catch_line":"Kinship foster care","url":"\/63.2-900.1\/","token":"63.2\/III\/9\/1\/63.2-900.1","metadata":false},{"id":70505,"structure_id":14390,"section_number":"63.2-900.2","catch_line":"Placement of sibling groups; visitation","url":"\/63.2-900.2\/","token":"63.2\/III\/9\/1\/63.2-900.2","metadata":false},{"id":76064,"structure_id":14390,"section_number":"63.2-900.3","catch_line":"School placement of children in foster care","url":"\/63.2-900.3\/","token":"63.2\/III\/9\/1\/63.2-900.3","metadata":false},{"id":72206,"structure_id":14390,"section_number":"63.2-901","catch_line":"Supervision of placement of children in homes","url":"\/63.2-901\/","token":"63.2\/III\/9\/1\/63.2-901","metadata":false},{"id":81648,"structure_id":14390,"section_number":"63.2-901.1","catch_line":"Criminal history and central registry check for placements of children","url":"\/63.2-901.1\/","token":"63.2\/III\/9\/1\/63.2-901.1","metadata":false},{"id":70305,"structure_id":14390,"section_number":"63.2-902","catch_line":"Agreements with persons taking children; dispute resolution; appeals","url":"\/63.2-902\/","token":"63.2\/III\/9\/1\/63.2-902","metadata":false},{"id":83322,"structure_id":14390,"section_number":"63.2-903","catch_line":"Entrustment agreements; adoption","url":"\/63.2-903\/","token":"63.2\/III\/9\/1\/63.2-903","metadata":false},{"id":76669,"structure_id":14390,"section_number":"63.2-904","catch_line":"Investigation, visitation, and supervision of foster homes or independent living arrangement; removal of child","url":"\/63.2-904\/","token":"63.2\/III\/9\/1\/63.2-904","metadata":false},{"id":55728,"structure_id":14390,"section_number":"63.2-904.1","catch_line":"Intervention by Commissioner; corrective action plans; assumption of temporary control","url":"\/63.2-904.1\/","token":"63.2\/III\/9\/1\/63.2-904.1","metadata":false},{"id":63460,"structure_id":14390,"section_number":"63.2-904.2","catch_line":"Complaint system","url":"\/63.2-904.2\/","token":"63.2\/III\/9\/1\/63.2-904.2","metadata":false},{"id":72819,"structure_id":14390,"section_number":"63.2-905","catch_line":"Foster care services","url":"\/63.2-905\/","token":"63.2\/III\/9\/1\/63.2-905","metadata":false},{"id":63664,"structure_id":14390,"section_number":"63.2-905.1","catch_line":"Independent living services","url":"\/63.2-905.1\/","token":"63.2\/III\/9\/1\/63.2-905.1","metadata":false},{"id":76451,"structure_id":14390,"section_number":"63.2-905.1:1","catch_line":" Housing services","url":"\/63.2-905.1_1\/","token":"63.2\/III\/9\/1\/63.2-905.1_1","metadata":false},{"id":59769,"structure_id":14390,"section_number":"63.2-905.2","catch_line":"Security freezes and annual credit checks for children in foster care","url":"\/63.2-905.2\/","token":"63.2\/III\/9\/1\/63.2-905.2","metadata":false},{"id":58742,"structure_id":14390,"section_number":"63.2-905.3","catch_line":"Documents provided to foster care youth","url":"\/63.2-905.3\/","token":"63.2\/III\/9\/1\/63.2-905.3","metadata":false},{"id":76193,"structure_id":14390,"section_number":"63.2-905.4","catch_line":"Individuals in foster care on eighteenth birthday; enrollment in Commonwealth's program of medical assistance","url":"\/63.2-905.4\/","token":"63.2\/III\/9\/1\/63.2-905.4","metadata":false},{"id":56947,"structure_id":14390,"section_number":"63.2-905.5","catch_line":"Survey of children aging out of foster care","url":"\/63.2-905.5\/","token":"63.2\/III\/9\/1\/63.2-905.5","metadata":false},{"id":73230,"structure_id":14390,"section_number":"63.2-905.6","catch_line":"Notice of eligibility for certain federal benefits","url":"\/63.2-905.6\/","token":"63.2\/III\/9\/1\/63.2-905.6","metadata":false},{"id":80427,"structure_id":14390,"section_number":"63.2-906","catch_line":"Foster care plans; permissible plan goals; court review of foster children","url":"\/63.2-906\/","token":"63.2\/III\/9\/1\/63.2-906","metadata":false},{"id":86904,"structure_id":14390,"section_number":"63.2-906.1","catch_line":"Qualified residential treatment programs","url":"\/63.2-906.1\/","token":"63.2\/III\/9\/1\/63.2-906.1","metadata":false},{"id":81818,"structure_id":14390,"section_number":"63.2-907","catch_line":"Administrative review of children in foster care","url":"\/63.2-907\/","token":"63.2\/III\/9\/1\/63.2-907","metadata":false},{"id":83951,"structure_id":14390,"section_number":"63.2-908","catch_line":"Permanent foster care placement","url":"\/63.2-908\/","token":"63.2\/III\/9\/1\/63.2-908","metadata":false},{"id":59063,"structure_id":14390,"section_number":"63.2-909","catch_line":"Child support for child placed in foster care by court","url":"\/63.2-909\/","token":"63.2\/III\/9\/1\/63.2-909","metadata":false},{"id":63433,"structure_id":14390,"section_number":"63.2-910","catch_line":"Child support for child placed in foster care where legal custody remains with parent or guardian","url":"\/63.2-910\/","token":"63.2\/III\/9\/1\/63.2-910","metadata":false},{"id":60943,"structure_id":14390,"section_number":"63.2-910.1","catch_line":"Acceptance of children by local departments of social services","url":"\/63.2-910.1\/","token":"63.2\/III\/9\/1\/63.2-910.1","metadata":false},{"id":56471,"structure_id":14390,"section_number":"63.2-910.2","catch_line":"Petition to terminate parental rights","url":"\/63.2-910.2\/","token":"63.2\/III\/9\/1\/63.2-910.2","metadata":false},{"id":68598,"structure_id":14390,"section_number":"63.2-911","catch_line":"Liability insurance for foster parents","url":"\/63.2-911\/","token":"63.2\/III\/9\/1\/63.2-911","metadata":false},{"id":82345,"structure_id":14390,"section_number":"63.2-912","catch_line":"Visitation of child placed in foster care","url":"\/63.2-912\/","token":"63.2\/III\/9\/1\/63.2-912","metadata":false},{"id":75827,"structure_id":14390,"section_number":"63.2-912.1","catch_line":"Notification of certain rights of foster parents of public school students","url":"\/63.2-912.1\/","token":"63.2\/III\/9\/1\/63.2-912.1","metadata":false},{"id":65725,"structure_id":14390,"section_number":"63.2-913","catch_line":"Establishment of minimum training requirements","url":"\/63.2-913\/","token":"63.2\/III\/9\/1\/63.2-913","metadata":false},{"id":57259,"structure_id":14390,"section_number":"63.2-913.1","catch_line":"Caseload standard","url":"\/63.2-913.1\/","token":"63.2\/III\/9\/1\/63.2-913.1","metadata":false},{"id":80392,"structure_id":14390,"section_number":"63.2-914","catch_line":"Not in effect","url":"\/63.2-914\/","token":"63.2\/III\/9\/1\/63.2-914","metadata":false},{"id":61194,"structure_id":14390,"section_number":"63.2-915","catch_line":"Appeals to Commissioner","url":"\/63.2-915\/","token":"63.2\/III\/9\/1\/63.2-915","metadata":false},{"id":57653,"structure_id":14390,"section_number":"63.2-916","catch_line":"Notice of developmental disabilities","url":"\/63.2-916\/","token":"63.2\/III\/9\/1\/63.2-916","metadata":false}],"previous_section":{"id":55728,"structure_id":14390,"section_number":"63.2-904.1","catch_line":"Intervention by Commissioner; corrective action plans; assumption of temporary control","url":"\/63.2-904.1\/","token":"63.2\/III\/9\/1\/63.2-904.1","metadata":false},"next_section":{"id":72819,"structure_id":14390,"section_number":"63.2-905","catch_line":"Foster care services","url":"\/63.2-905\/","token":"63.2\/III\/9\/1\/63.2-905","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/63.2-904.2\/","history_text":"<p>This law was first created in 2019. The record of its establishment is cataloged in chapter <a href=\"https:\/\/legacylis.virginia.gov\/cgi-bin\/legp604.exe?191+ful+CHAP0446\">446<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year.<\/p>","references":false,"refers_to":[{"id":55569,"section_number":"2.2-3700","catch_line":"Short title; policy","order_by":null,"url":"\/2.2-3700\/"}],"permalink":{"id":272013,"object_type":"law","relational_id":63460,"identifier":"63.2-904.2","token":"63.2\/III\/9\/1\/63.2-904.2","url":"\/63.2-904.2\/","edition_id":1,"permalink":0,"preferred":1},"url":"\/63.2-904.2\/","token":"63.2\/III\/9\/1\/63.2-904.2","dublin_core":{"Title":"Complaint system","Type":"Text","Format":"text\/html","Identifier":"\u00a7 63.2-904.2","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t<section><p>The <span class=\"dictionary\">Commissioner<\/span> shall establish and maintain mechanisms to receive reports and complaints from foster parents, interested stakeholders, and other citizens of the Commonwealth regarding violations of <span class=\"dictionary\">laws<\/span> or regulations applicable to foster care and any other matters affecting the health, safety, or well-being of children in foster care. Such mechanisms shall include establishing a statewide, toll-free hotline to be administered by the <span class=\"dictionary\">Department<\/span>; publicizing the existence of such hotline; and enhancing electronic communication with the <span class=\"dictionary\">Department<\/span> for the receipt of reports or complaints.\n\t\tReports and complaints received through the foster care hotline or other mechanisms established pursuant to this section shall be investigated pursuant to <span class=\"dictionary\">Board<\/span> regulations. All information received or maintained by the <span class=\"dictionary\">Department<\/span> in connection with such reports, complaints, or investigations shall be confidential and not subject to the Virginia Freedom of Information Act (\u00a7&nbsp;<a class=\"law\" title=\"Short title; policy\" href=\"\/2.2-3700\/\">2.2-3700<\/a> et seq.), except that such information may be relayed and used on a confidential basis pursuant to <span class=\"dictionary\">Board<\/span> regulations for the purposes of investigation and to protect the health, safety, and well-being of children in foster care.<\/p><\/section>","plain_text":"                                 CODE OF VIRGINIA\n\nCOMPLAINT SYSTEM (\u00a7 63.2-904.2)\n\nThe Commissioner shall establish and maintain mechanisms to receive reports and\ncomplaints from foster parents, interested stakeholders, and other citizens of\nthe Commonwealth regarding violations of laws or regulations applicable to\nfoster care and any other matters affecting the health, safety, or well-being of\nchildren in foster care. Such mechanisms shall include establishing a statewide,\ntoll-free hotline to be administered by the Department; publicizing the\nexistence of such hotline; and enhancing electronic communication with the\nDepartment for the receipt of reports or complaints.\n\t\tReports and complaints received through the foster care hotline or other\nmechanisms established pursuant to this section shall be investigated pursuant\nto Board regulations. All information received or maintained by the Department\nin connection with such reports, complaints, or investigations shall be\nconfidential and not subject to the Virginia Freedom of Information Act (\u00a7\n2.2-3700 et seq.), except that such information may be relayed and used on a\nconfidential basis pursuant to Board regulations for the purposes of\ninvestigation and to protect the health, safety, and well-being of children in\nfoster care.\n\nHISTORY: 2019, c. 446.","edition":{"id":1,"name":"2025","slug":"2025","date_created":"2026-06-21 22:39:22","date_modified":"2026-06-21 22:39:22","current":1,"order_by":1,"last_import":null}}