Virginia Decodedhttps://vacode.org6173115.2-2119.1Credit for excessive water and sewer charges2025Counties, Cities and TownsPowers of Local GovernmentFranchises; Sale and Lease of Certain Municipal Public Property; Public UtilitiesGeneral Provisions for Public Utilities
A locality or authority, as such term is defined in § 15.2-5101, may provide a partial credit for excessive water and sewer charges where high water usage is caused by damaged pipes, leaks, accidents, or other intentional or unintentional causes.