As used in this chapter, unless context requires another meaning: “Abused or neglected child” means the same as that term is defined in § 63.2-100. “Administrative act” includes an action, omission, decision, recommendation, practice, or other procedure of the Department, a local department, a children’s residential facility, or a child-placing agency with respect to a particular child related to adoption, foster care, or protective services. “Central registry” means the system maintained at the Department of Social Services pursuant to § 63.2-1515. “Child” means an individual who is (i) younger than the age of 18 or (ii) for purposes of the Fostering Futures program established pursuant to Article 2 (§ 63.2-917 et seq.) of Chapter 9 of Title 63.2, younger than the age of 21 and meets the eligibility criteria set forth in § 63.2-919. “Child-placing agency” means (i) any person who places children in foster homes, adoptive homes, or independent living arrangements pursuant to § 63.2-1819; (ii) a local board that places children in foster homes or adoptive homes pursuant to §§ 63.2-900, 63.2-903, and 63.2-1221; or (iii) an entity that assists parents with the process of delegating parental and legal custodial powers of their children pursuant to Chapter 10 (§ 20-166 et seq.) of Title 20. “Child-placing agency” does not include the persons to whom such parental or legal custodial powers are delegated pursuant to Chapter 10 (§ 20-166 et seq.) of Title 20. Officers, employees, or agents of the Commonwealth or any locality thereof, acting within the scope of their authority as such, who serve as or maintain a child-placing agency shall not be required to be licensed. “Children’s Ombudsman” or “Ombudsman” means the individual appointed to head the Office of the Children’s Ombudsman under § 2.2-439. “Children’s residential facility” means the same as that term is defined in § 63.2-100. “Child-serving agency” means (i) a state agency that provides services to children, including the Department of Behavioral Health and Developmental Services, the Department of Education, the Department of Health, the Department of Juvenile Justice, the Department of Social Services, and the Office of Children’s Services, and (ii) a local entity that provides services to children and that receives funding from a state agency under clause (i). “Child-serving agency” does not include any law-enforcement agency. “Complainant” means an individual who makes a complaint pursuant to § 2.2-441. “Department” means the Department of Social Services. “Foster care” means care provided to a child by a foster parent, children’s residential facility, or group home licensed or approved by the Department under Chapter 9 (§ 63.2-900) of Title 63.2; care provided to a child in a relative’s home under a court order; or any other care provided at the time the child’s custody has been given to a government agency. “Law-enforcement agency” means any crime victim and witness assistance program whose funding is provided in whole or in part by grants administered by the Department of Criminal Justice Services pursuant to § 9.1-104, any state or local police or sheriff’s department, any office of an attorney for the Commonwealth, or the Office of the Attorney General. “Local department” means the local department of social services of any county or city in the Commonwealth. “Office” means the Office of the Children’s Ombudsman established under § 2.2-439.