<?xml version="1.0"?>
<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>76501</law_id><section_number>36-85.25</section_number><catch_line>Warranty service</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><structure><unit label="title" level="1" order_by="1" identifier="36">Housing</unit><unit label="chapter" level="2" order_by="1" identifier="4.2">Manufactured Housing Licensing and Transaction Recovery Fund Law</unit><unit label="article" level="3" order_by="1" identifier="1">Licensing of Manufactured Housing Industry</unit></structure><text>
						<section><p>When a service agreement exists between or among a <span class="dictionary">manufacturer</span>, <span class="dictionary">dealer</span>, and <span class="dictionary">supplier</span> to provide warranty service, the agreement shall specify which such <span class="dictionary">responsible party</span> is to remedy warranty <span class="dictionary">defects</span>. Every such service agreement shall be in writing. Nothing contained in such an agreement shall relieve the <span class="dictionary">responsible party</span>, as provided in this chapter, of responsibility to perform warranty service. However, any <span class="dictionary">responsible party</span> undertaking such an agreement to perform the warranty service obligations of another shall thereby become responsible both to that other <span class="dictionary">responsible party</span> and to the <span class="dictionary">buyer</span> for his failure to adequately perform as agreed.
		When no service agreement exists for warranty service, the <span class="dictionary">responsible party</span> as designated by the provisions of this chapter is responsible for remedying the warranty <span class="dictionary">defects</span>.
		A <span class="dictionary">defect</span> shall be remedied within forty-five days of receipt of the written notification of the warranty claim, unless the claim is unreasonable or a bona fide reason exists for not remedying the <span class="dictionary">defect</span> within the forty-five-day period. The <span class="dictionary">responsible party</span> shall respond to the <span class="dictionary">claimant</span> in writing with a copy to the <span class="dictionary">Board</span> stating what further action is contemplated by the <span class="dictionary">responsible party</span>. Notwithstanding the foregoing provisions of this section, <span class="dictionary">defects</span> which constitute an imminent safety hazard to life and health shall be remedied within three days of receipt of the written notification of the warranty claim. An imminent safety hazard to life and health shall include but not be limited to (i) inadequate heating in freezing weather; (ii) failure of sanitary facilities; (iii) electrical shock or leaking gas; or (iv) major structural failure. The <span class="dictionary">Board</span> may suspend this three-day time period in the event of widespread <span class="dictionary">defects</span> or damage resulting from adverse weather conditions or other natural catastrophes.
		When the <span class="dictionary">person</span> remedying the <span class="dictionary">defect</span> is not the <span class="dictionary">responsible party</span> as designated by the provisions of this chapter, he shall be entitled to reasonable compensation paid to him by the <span class="dictionary">responsible party</span>. Conduct which coerces or requires a nonresponsible party to perform warranty service is a violation of this chapter.
		Warranty service shall be performed at the site at which the <span class="dictionary">manufactured home</span> is initially delivered to the <span class="dictionary">buyer</span>, except for components which can be removed for service without undue inconvenience to the <span class="dictionary">buyer</span>.
		Any <span class="dictionary">responsible party</span> shall have the right to complain to the <span class="dictionary">Board</span> when warranty service obligations under this chapter are not being enforced.</p></section></text><history>1991, c. 555; 1992, c. 223.</history><metadata></metadata></law>
