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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>65423</law_id><section_number>37.2-311.6</section_number><catch_line>Liability for emergency calls to the National Suicide Prevention Lifeline</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><referred_to_by><reference>37.2-311.1</reference></referred_to_by><structure><unit label="title" level="1" order_by="1" identifier="37.2">Behavioral Health and Developmental Services</unit><unit label="subtitle" level="2" order_by="1" identifier="I">General Provisions</unit><unit label="chapter" level="3" order_by="1" identifier="3">Department of Behavioral Health and Developmental Services</unit><unit label="article" level="4" order_by="1" identifier="1">The Department and the Commissioner</unit></structure><text>
						<section id="A"><p><span class="prefix-number">A.</span> Any originating service provider, as defined in &#xA7; <a class="law" title="Definitions" href="/56-484.12/">56-484.12</a>, and its employees and agents shall not be liable to any person for <span class="dictionary">damages</span> incurred as a result of any act or omission by it, except gross <span class="dictionary">negligence</span> or intentional, willful, or wanton misconduct, in connection with an emergency call, as defined in &#xA7; <a class="law" title="Definitions" href="/56-484.19/">56-484.19</a>, to the NSPL or the crisis call center. <a id="paragraph-237872" class="section-permalink" href="https://vacode.org/37.2-311.6/#A"><i class="fa fa-link"/></a></p></section>
						<section id="B"><p><span class="prefix-number">B.</span> Any originating service provider, as defined in &#xA7; <a class="law" title="Definitions" href="/56-484.12/">56-484.12</a> and its employees and agents shall not be liable to any person for <span class="dictionary">damages</span> incurred as a result of any release of information not in the public record to the NSPL, to the crisis call center, to any employee or agent of the NSPL or the crisis call center, or to emergency responders, as defined in &#xA7; <a class="law" title="Definitions" href="/56-484.19/">56-484.19</a>, if such release of information occurred in connection with an emergency call, as defined in &#xA7; <a class="law" title="Definitions" href="/56-484.19/">56-484.19</a> to the NSPL or the crisis call center. <a id="paragraph-237873" class="section-permalink" href="https://vacode.org/37.2-311.6/#B"><i class="fa fa-link"/></a></p></section></text><history>2021, Sp. Sess. I, c. 248.</history><metadata></metadata></law>
