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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>76560</law_id><section_number>38.2-1845.14</section_number><catch_line>Fees</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><referred_to_by><reference>38.2-1845.13</reference></referred_to_by><structure><unit label="title" level="1" order_by="1" identifier="38.2">Insurance</unit><unit label="chapter" level="2" order_by="1" identifier="18">Insurance Agents</unit><unit label="article" level="3" order_by="1" identifier="4.1">Licensing of Public Adjusters</unit></structure><text>
						<section id="A"><p><span class="prefix-number">A.</span> No <span class="dictionary">public adjuster</span> shall require, demand, or accept any fee, retainer, compensation, deposit, or thing of value prior to the <span class="dictionary">settlement</span> of a claim. <a id="paragraph-274847" class="section-permalink" href="https://vacode.org/38.2-1845.14/#A"><i class="fa fa-link"/></a></p></section>
						<section id="B"><p><span class="prefix-number">B.</span> Except as provided in subsection C, no <span class="dictionary">public adjuster</span> shall charge, agree to, or accept as compensation or reimbursement any payment, <span class="dictionary">commission</span>, fee, or other thing of value that is not fair and reasonable in relation to the work performed. Any such <span class="dictionary">commission</span>, fee, or other thing of value shall include any expenses incurred by the <span class="dictionary">public adjuster</span> in the estimating and <span class="dictionary">settlement</span> of any claim. <a id="paragraph-274848" class="section-permalink" href="https://vacode.org/38.2-1845.14/#B"><i class="fa fa-link"/></a></p></section>
						<section id="C"><p><span class="prefix-number">C.</span> In the event of a <span class="dictionary">catastrophic disaster</span>, no <span class="dictionary">public adjuster</span> shall charge, agree to, or accept as compensation or reimbursement any payment, <span class="dictionary">commission</span>, fee, or other thing of value equal to more than 10 percent of any <span class="dictionary">insurance</span> <span class="dictionary">settlement</span> proceeds. Any such <span class="dictionary">commission</span>, fee, or other thing of value shall include any expenses incurred by the <span class="dictionary">public adjuster</span> as part of the estimating and <span class="dictionary">settlement</span> of any claim. <a id="paragraph-274849" class="section-permalink" href="https://vacode.org/38.2-1845.14/#C"><i class="fa fa-link"/></a></p></section>
						<section id="D"><p><span class="prefix-number">D.</span> No <span class="dictionary">public adjuster</span> shall charge a fee, <span class="dictionary">commission</span>, or other valuable consideration based, in whole or in part, on an amount paid to the insured by the <span class="dictionary">insurer</span> prior to the date of the written <span class="dictionary">contract</span> between the insured and the <span class="dictionary">public adjuster</span>. <a id="paragraph-274850" class="section-permalink" href="https://vacode.org/38.2-1845.14/#D"><i class="fa fa-link"/></a></p></section>
						<section id="E"><p><span class="prefix-number">E.</span> A <span class="dictionary">public adjuster</span>&#x2019;s <span class="dictionary">contract</span> may not contain a provision that allows the <span class="dictionary">public adjuster</span>&#x2019;s percentage fee to be collected when money is due from an <span class="dictionary">insurer</span>, but not paid, or that allows a <span class="dictionary">public adjuster</span> to collect the entire fee from the first check issued by an <span class="dictionary">insurer</span>, rather than as a percentage of each check issued by an <span class="dictionary">insurer</span>. <a id="paragraph-274851" class="section-permalink" href="https://vacode.org/38.2-1845.14/#E"><i class="fa fa-link"/></a></p></section>
						<section id="F"><p><span class="prefix-number">F.</span> A <span class="dictionary">public adjuster</span>&#x2019;s <span class="dictionary">contract</span> may not contain a provision that requires the insured to authorize an <span class="dictionary">insurer</span> to <span class="dictionary">issue</span> a check only in the name of the <span class="dictionary">public adjuster</span>. <a id="paragraph-274852" class="section-permalink" href="https://vacode.org/38.2-1845.14/#F"><i class="fa fa-link"/></a></p></section>
						<section id="G"><p><span class="prefix-number">G.</span> A <span class="dictionary">public adjuster</span>&#x2019;s <span class="dictionary">contract</span> may not contain a provision that imposes collection costs or late fees. <a id="paragraph-274853" class="section-permalink" href="https://vacode.org/38.2-1845.14/#G"><i class="fa fa-link"/></a></p></section>
						<section id="H"><p><span class="prefix-number">H.</span> The <span class="dictionary">public adjuster</span>&#x2019;s <span class="dictionary">contract</span> may specify that the <span class="dictionary">public adjuster</span> shall be named as a copayee on an <span class="dictionary">insurer</span>&#x2019;s payment of a claim, provided that (i) if the compensation is based on a share of the <span class="dictionary">insurance</span> <span class="dictionary">settlement</span>, the exact percentage shall be specified and (ii) initial expenses to be reimbursed to the <span class="dictionary">public adjuster</span> from the proceeds of the claim payment shall be specified by type, with dollar estimates set forth in the <span class="dictionary">contract</span> and with any additional expenses first approved by the insured. <a id="paragraph-274854" class="section-permalink" href="https://vacode.org/38.2-1845.14/#H"><i class="fa fa-link"/></a></p></section>
						<section id="I"><p><span class="prefix-number">I.</span> If the <span class="dictionary">insurer</span>, not later than 72 hours after the date on which the loss is reported to the <span class="dictionary">insurer</span>, either pays or commits in writing to pay to the insured the policy limit of the <span class="dictionary">insurance</span> policy, the <span class="dictionary">public adjuster</span> shall (i) not receive a <span class="dictionary">commission</span> consisting of a percentage of the total amount paid by an <span class="dictionary">insurer</span> to resolve a claim, (ii) inform the insured that the loss recovery amount represents the maximum amount recoverable under the policy, and (iii) be entitled only to reasonable compensation from the insured for services provided by the <span class="dictionary">public adjuster</span> on behalf of the insured, based on the time spent on a claim and expenses incurred by the <span class="dictionary">public adjuster</span>. <a id="paragraph-274855" class="section-permalink" href="https://vacode.org/38.2-1845.14/#I"><i class="fa fa-link"/></a></p></section></text><history>2012, cc. 734, 735.</history><metadata></metadata></law>
