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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>83489</law_id><section_number>38.2-3570</section_number><catch_line>Disclosure requirements</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><structure><unit label="title" level="1" order_by="1" identifier="38.2">Insurance</unit><unit label="chapter" level="2" order_by="1" identifier="35.1">Health Carrier Internal Appeal Process and External Review</unit></structure><text>
						<section><p>Each <span class="dictionary">health carrier</span> shall include a description of the external review procedures in or attached to the policy, certificate, membership booklet, outline of coverage, or other <span class="dictionary">evidence</span> of coverage it provides to <span class="dictionary">covered persons</span>. The description shall include a statement that informs the <span class="dictionary">covered person</span> of his right to file a request for an external review of an adverse determination or <span class="dictionary">final adverse determination</span> with the <span class="dictionary">Commission</span>. The statement shall explain that external review is available when the adverse determination or <span class="dictionary">final adverse determination</span> involves an <span class="dictionary">issue</span> of medical necessity, appropriateness, health care setting, level of care, or effectiveness. The statement shall include the telephone number and address of the <span class="dictionary">Commission</span>. The statement shall inform the <span class="dictionary">covered person</span> that, when filing a request for an external review, the <span class="dictionary">covered person</span> will be required to authorize the release of any medical records of the <span class="dictionary">covered person</span> that may be required to be reviewed for the purpose of reaching a decision on the external review.</p></section></text><history>2011, c. 788.</history><metadata></metadata></law>
