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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>63767</law_id><section_number>38.2-3731</section_number><catch_line>Claims</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><structure><unit label="title" level="1" order_by="1" identifier="38.2">Insurance</unit><unit label="chapter" level="2" order_by="1" identifier="37.1">Credit Life Insurance and Credit Accident and Sickness Insurance</unit></structure><text>
						<section id="A"><p><span class="prefix-number">A.</span> All claims shall be promptly reported to the <span class="dictionary">insurer</span> or its designated claim representative. The <span class="dictionary">insurer</span> shall maintain adequate claim files. All claims shall be settled as soon as possible and in accordance with the terms of the <span class="dictionary">insurance</span> <span class="dictionary">contract</span>. <a id="paragraph-232326" class="section-permalink" href="https://vacode.org/38.2-3731/#A"><i class="fa fa-link"/></a></p></section>
						<section id="B"><p><span class="prefix-number">B.</span> All claims shall be paid or credited by: (i) electronic means to the account of the claimant to whom payment of the claim is due pursuant to the policy provisions or to an account or <span class="dictionary">person</span> specified by such claimant; or (ii) draft drawn upon the <span class="dictionary">insurer</span> or by check of the <span class="dictionary">insurer</span> to the <span class="dictionary">order</span> of the claimant to whom payment of the claim is due pursuant to the policy provisions, or to a <span class="dictionary">person</span> specified by such claimant. <a id="paragraph-232327" class="section-permalink" href="https://vacode.org/38.2-3731/#B"><i class="fa fa-link"/></a></p></section>
						<section id="C"><p><span class="prefix-number">C.</span> No plan or arrangement shall be used where any <span class="dictionary">person</span> other than the <span class="dictionary">insurer</span> or its designated claim representative shall be authorized to settle or adjust claims. The <span class="dictionary">creditor</span> shall not be designated as claim representative for the <span class="dictionary">insurer</span> in adjusting claims. A group policyholder may, by arrangement with the <span class="dictionary">insurer</span>, draw drafts or checks, or credit by electronic means in payment of claims due to the group policyholder subject to audit and review by the <span class="dictionary">insurer</span>. The <span class="dictionary">insurer</span> shall periodically review claims payments made on its behalf by claim representatives or group policyholders. <a id="paragraph-232328" class="section-permalink" href="https://vacode.org/38.2-3731/#C"><i class="fa fa-link"/></a></p></section></text><history>1960, c. 67, &#xA7; 38.1-482.11; 1982, c. 223, &#xA7; 38.2-3713; 1986, c. 562; 1992, c. 586.</history><metadata></metadata></law>
