<?xml version="1.0"?>
<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>56196</law_id><section_number>38.2-609</section_number><catch_line>Correction, amendment, or deletion of recorded personal information</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><referred_to_by><reference>38.2-2114</reference><reference>38.2-2212</reference><reference>38.2-604</reference><reference>38.2-617</reference></referred_to_by><structure><unit label="title" level="1" order_by="1" identifier="38.2">Insurance</unit><unit label="chapter" level="2" order_by="1" identifier="6">Insurance Information and Privacy Protection</unit><unit label="article" level="3" order_by="1" identifier="1">Collection, Use, and Dissemination of Information</unit></structure><text>
						<section id="A"><p><span class="prefix-number">A.</span> Within thirty business days from the date of receipt of a written request from an <span class="dictionary">individual</span> to correct, <span class="dictionary">amend</span>, or delete any recorded <span class="dictionary">personal information</span> about the <span class="dictionary">individual</span> within its <span class="dictionary">possession</span>, an <span class="dictionary">insurance institution</span>, <span class="dictionary">agent</span>, or <span class="dictionary">insurance-support organization</span> shall either: <a id="paragraph-205887" class="section-permalink" href="https://vacode.org/38.2-609/#A"><i class="fa fa-link"/></a></p></section>
						<section id="A1" class="indent-1"><p><span class="prefix-number">1.</span> Correct, <span class="dictionary">amend</span>, or delete the portion of the recorded <span class="dictionary">personal information</span> in dispute; or <a id="paragraph-205888" class="section-permalink" href="https://vacode.org/38.2-609/#A1"><i class="fa fa-link"/></a></p></section>
						<section id="A2" class="indent-1"><p><span class="prefix-number">2.</span> Notify the <span class="dictionary">individual</span> of:
				a. Its refusal to make the correction, amendment, or deletion;
				b. The reasons for the refusal; and
				c. The <span class="dictionary">individual</span>&#x2019;s right to file a statement as provided in subsection C of this section. <a id="paragraph-205889" class="section-permalink" href="https://vacode.org/38.2-609/#A2"><i class="fa fa-link"/></a></p></section>
						<section id="B"><p><span class="prefix-number">B.</span> If the <span class="dictionary">insurance institution</span>, <span class="dictionary">agent</span>, or <span class="dictionary">insurance-support organization</span> corrects, <span class="dictionary">amends</span>, or deletes recorded <span class="dictionary">personal information</span> in accordance with subdivision 1 of subsection A of this section, the <span class="dictionary">insurance institution</span>, <span class="dictionary">agent</span>, or <span class="dictionary">insurance-support organization</span> shall so notify the <span class="dictionary">individual</span> in writing and furnish the correction, amendment, or <span class="dictionary">fact</span> of deletion to: <a id="paragraph-205890" class="section-permalink" href="https://vacode.org/38.2-609/#B"><i class="fa fa-link"/></a></p></section>
						<section id="B1" class="indent-1"><p><span class="prefix-number">1.</span> Any <span class="dictionary">person</span> specifically designated by the <span class="dictionary">individual</span> who, within the preceding two years, may have received the recorded <span class="dictionary">personal information</span>; <a id="paragraph-205891" class="section-permalink" href="https://vacode.org/38.2-609/#B1"><i class="fa fa-link"/></a></p></section>
						<section id="B2" class="indent-1"><p><span class="prefix-number">2.</span> Any <span class="dictionary">insurance-support organization</span> whose primary source of <span class="dictionary">personal information</span> is <span class="dictionary">insurance institutions</span> if the <span class="dictionary">insurance-support organization</span> has systematically received the recorded <span class="dictionary">personal information</span> from the <span class="dictionary">insurance institution</span> within the preceding seven years. The correction, amendment, or <span class="dictionary">fact</span> of deletion need not be furnished if the <span class="dictionary">insurance-support organization</span> no longer maintains recorded <span class="dictionary">personal information</span> about the <span class="dictionary">individual</span>; and <a id="paragraph-205892" class="section-permalink" href="https://vacode.org/38.2-609/#B2"><i class="fa fa-link"/></a></p></section>
						<section id="B3" class="indent-1"><p><span class="prefix-number">3.</span> Any <span class="dictionary">insurance-support organization</span> that furnished the <span class="dictionary">personal information</span> that has been corrected, amended, or deleted. <a id="paragraph-205893" class="section-permalink" href="https://vacode.org/38.2-609/#B3"><i class="fa fa-link"/></a></p></section>
						<section id="C"><p><span class="prefix-number">C.</span> Whenever an <span class="dictionary">individual</span> disagrees with an <span class="dictionary">insurance institution</span>&#x2019;s, <span class="dictionary">agent</span>&#x2019;s, or <span class="dictionary">insurance-support organization</span>&#x2019;s refusal to correct, <span class="dictionary">amend</span>, or delete recorded <span class="dictionary">personal information</span>, the <span class="dictionary">individual</span> shall be permitted to file with the <span class="dictionary">insurance institution</span>, <span class="dictionary">agent</span>, or <span class="dictionary">insurance-support organization</span>: <a id="paragraph-205894" class="section-permalink" href="https://vacode.org/38.2-609/#C"><i class="fa fa-link"/></a></p></section>
						<section id="C1" class="indent-1"><p><span class="prefix-number">1.</span> A concise statement setting forth what the <span class="dictionary">individual</span> thinks is the correct, relevant, or fair information; and <a id="paragraph-205895" class="section-permalink" href="https://vacode.org/38.2-609/#C1"><i class="fa fa-link"/></a></p></section>
						<section id="C2" class="indent-1"><p><span class="prefix-number">2.</span> A concise statement of the reasons why the <span class="dictionary">individual</span> disagrees with the <span class="dictionary">insurance institution</span>&#x2019;s, <span class="dictionary">agent</span>&#x2019;s, or <span class="dictionary">insurance-support organization</span>&#x2019;s refusal to correct, <span class="dictionary">amend</span>, or delete recorded <span class="dictionary">personal information</span>. <a id="paragraph-205896" class="section-permalink" href="https://vacode.org/38.2-609/#C2"><i class="fa fa-link"/></a></p></section>
						<section id="D"><p><span class="prefix-number">D.</span> In the event an <span class="dictionary">individual</span> files either statement as described in subsection C of this section, the <span class="dictionary">insurance institution</span>, <span class="dictionary">agent</span>, or support organization shall: <a id="paragraph-205897" class="section-permalink" href="https://vacode.org/38.2-609/#D"><i class="fa fa-link"/></a></p></section>
						<section id="D1" class="indent-1"><p><span class="prefix-number">1.</span> File the statement with the disputed <span class="dictionary">personal information</span> and provide a means by which anyone reviewing the disputed <span class="dictionary">personal information</span> will be made aware of the <span class="dictionary">individual</span>&#x2019;s statement and have access to it; and <a id="paragraph-205898" class="section-permalink" href="https://vacode.org/38.2-609/#D1"><i class="fa fa-link"/></a></p></section>
						<section id="D2" class="indent-1"><p><span class="prefix-number">2.</span> In any subsequent disclosure by the <span class="dictionary">insurance institution</span>, <span class="dictionary">agent</span>, or support organization of the recorded <span class="dictionary">personal information</span> that is the subject of disagreement, clearly identify the matter or matters in dispute and provide the <span class="dictionary">individual</span>&#x2019;s statement along with the recorded <span class="dictionary">personal information</span> being disclosed; and <a id="paragraph-205899" class="section-permalink" href="https://vacode.org/38.2-609/#D2"><i class="fa fa-link"/></a></p></section>
						<section id="D3" class="indent-1"><p><span class="prefix-number">3.</span> Furnish the statement to the <span class="dictionary">persons</span> and in the manner specified in subsection B of this section. <a id="paragraph-205900" class="section-permalink" href="https://vacode.org/38.2-609/#D3"><i class="fa fa-link"/></a></p></section>
						<section id="E"><p><span class="prefix-number">E.</span> The rights granted to <span class="dictionary">individuals</span> in this section shall extend to all natural <span class="dictionary">persons</span> to the extent information about them is collected and maintained by an <span class="dictionary">insurance institution</span>, <span class="dictionary">agent</span>, or <span class="dictionary">insurance-support organization</span> in connection with an <span class="dictionary">insurance transaction</span>. The rights granted to all natural <span class="dictionary">persons</span> by this subsection shall not extend to information about them that relates to and is collected in connection with or in reasonable anticipation of a claim or civil or criminal proceeding involving them. <a id="paragraph-205901" class="section-permalink" href="https://vacode.org/38.2-609/#E"><i class="fa fa-link"/></a></p></section>
						<section id="F"><p><span class="prefix-number">F.</span> For purposes of this section, the term &#x201C;<span class="dictionary">insurance-support organization</span>&#x201D; does not include &#x201C;<span class="dictionary">consumer reporting agency</span>.&#x201D; <a id="paragraph-205902" class="section-permalink" href="https://vacode.org/38.2-609/#F"><i class="fa fa-link"/></a></p></section></text><history>1981, c. 389, &#xA7; 38.1-57.12; 1986, c. 562.</history><metadata></metadata></law>
