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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>86344</law_id><section_number>56-247</section_number><catch_line>Commission may change regulations, measurements, practices, services, or acts</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><referred_to_by><reference>56-231.50</reference><reference>56-240</reference></referred_to_by><structure><unit label="title" level="1" order_by="1" identifier="56">Public Service Companies</unit><unit label="chapter" level="2" order_by="1" identifier="10">Heat, Light, Power, Water and Other Utility Companies Generally</unit><unit label="article" level="3" order_by="1" identifier="3">Powers of Commission in Relation to Service</unit></structure><text>
						<section><p>If upon investigation it shall be found that any regulation, measurement, practice, act or service of any public utility complained of is unjust, unreasonable, insufficient, preferential, unjustly discriminatory or otherwise in violation of <span class="dictionary">law</span> or if it be found that any service is inadequate or that any reasonable service cannot be obtained, the <span class="dictionary">Commission</span> may substitute therefor such other regulations, measurements, practices, service or acts and make such <span class="dictionary">order</span> respecting, and such changes in, such regulations, measurements, practices, service or acts as shall be just and reasonable.
		The <span class="dictionary">Commission</span> shall investigate the promotional allowances and practices of public utilities and shall take such action as such investigation may indicate to be in the public interest.</p></section></text><history>Code 1919, &#xA7; 4072; 1966, c. 552.</history><metadata></metadata></law>
