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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>57434</law_id><section_number>56-484.23</section_number><catch_line>Provision of emergency call information</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><referred_to_by><reference>56-484.25</reference></referred_to_by><structure><unit label="title" level="1" order_by="1" identifier="56">Public Service Companies</unit><unit label="chapter" level="2" order_by="1" identifier="15">Telegraph and Telephone Companies</unit><unit label="article" level="3" order_by="1" identifier="8">Emergency Calls on Multiline Telephone Systems</unit></structure><text>
						<section id="A"><p><span class="prefix-number">A.</span> The <span class="dictionary">MLTS provider</span> of any <span class="dictionary">multiline telephone system</span> that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall maintain and operate the MLTS in a manner that ensures that each <span class="dictionary">emergency call</span> placed from any <span class="dictionary">telephone station</span> on the MLTS provides either (i) <span class="dictionary">calling party information</span> to the 9-1-1 network that connects to the <span class="dictionary">PSAP</span> or (ii) an <span class="dictionary">alternative method of providing call location information</span>. <a id="paragraph-210454" class="section-permalink" href="https://vacode.org/56-484.23/#A"><i class="fa fa-link"/></a></p></section>
						<section id="B"><p><span class="prefix-number">B.</span> Notwithstanding the requirements of subsection A, the <span class="dictionary">MLTS provider</span> of any <span class="dictionary">multiline telephone system</span> using <span class="dictionary">portable VoIP services</span> that is acquired or installed on or after July 1, 2009, commencing on the date of its installation, shall make all reasonable efforts to maintain and operate the MLTS in a manner that ensures that each <span class="dictionary">emergency call</span> placed from any <span class="dictionary">telephone station</span> on the MLTS provides either: (i) <span class="dictionary">calling party information</span> to the 9-1-1 network that connects to the <span class="dictionary">PSAP</span> or (ii) an <span class="dictionary">alternative method of providing call location information</span>. <a id="paragraph-210455" class="section-permalink" href="https://vacode.org/56-484.23/#B"><i class="fa fa-link"/></a></p></section>
						<section id="C"><p><span class="prefix-number">C.</span> The <span class="dictionary">MLTS provider</span> shall arrange to update the <span class="dictionary">automatic location identification</span> database with appropriate master street address guide, valid address and callback information corresponding to the <span class="dictionary">calling party information</span> for each <span class="dictionary">telephone station</span>. Such updates shall be provided as soon as practicable for new MLTS installations or within one business day of record completion of the actual changes for previously installed systems. When an <span class="dictionary">MLTS provider</span> obtains service through a <span class="dictionary">MLTS service provider</span>, the <span class="dictionary">MLTS service provider</span> shall be responsible for meeting this requirement. <a id="paragraph-210456" class="section-permalink" href="https://vacode.org/56-484.23/#C"><i class="fa fa-link"/></a></p></section></text><history>2007, c. 427; 2008, c. 853.</history><metadata></metadata></law>
