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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>74065</law_id><section_number>59.1-207.15</section_number><catch_line>Informal dispute settlement procedure</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><referred_to_by><reference>59.1-207.16</reference></referred_to_by><structure><unit label="title" level="1" order_by="1" identifier="59.1">Trade and Commerce</unit><unit label="chapter" level="2" order_by="1" identifier="17.3">Motor Vehicle Warranty Enforcement Act</unit></structure><text>
						<section id="A"><p><span class="prefix-number">A.</span> If a <span class="dictionary">manufacturer</span> provides an informal dispute <span class="dictionary">settlement</span> procedure, it shall be the <span class="dictionary">consumer</span>&#x2019;s choice whether or not to use it prior to availing himself of his rights under this chapter. <a id="paragraph-266380" class="section-permalink" href="https://vacode.org/59.1-207.15/#A"><i class="fa fa-link"/></a></p></section>
						<section id="B"><p><span class="prefix-number">B.</span> If a dispute <span class="dictionary">settlement</span> procedure is resorted to by the <span class="dictionary">consumer</span> and the decision is for a refund or a <span class="dictionary">comparable motor vehicle</span>, the <span class="dictionary">manufacturer</span> shall have forty days from its receipt of the <span class="dictionary">consumer</span>&#x2019;s acceptance of the decision or from the date of a <span class="dictionary">court order</span> to comply with the terms of the decision. <a id="paragraph-266381" class="section-permalink" href="https://vacode.org/59.1-207.15/#B"><i class="fa fa-link"/></a></p></section>
						<section id="C"><p><span class="prefix-number">C.</span> In any action brought because of the <span class="dictionary">manufacturer</span>&#x2019;s failure to comply with the decision, within the scope of the procedure&#x2019;s authority, rendered as a result of a dispute resolution proceeding or a <span class="dictionary">court order</span>, the court may triple the value of the award stipulated in the decision as provided for in this chapter, plus award other <span class="dictionary">equitable</span> relief the court deems appropriate, including additional attorney&#x2019;s fees. <a id="paragraph-266382" class="section-permalink" href="https://vacode.org/59.1-207.15/#C"><i class="fa fa-link"/></a></p></section></text><history>1988, c. 603; 1990, c. 772.</history><metadata></metadata></law>
