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<law><site_title>Virginia Decoded</site_title><site_url>https://vacode.org</site_url><law_id>57640</law_id><section_number>59.1-352.8</section_number><catch_line>Warranty obligations</catch_line><edition url="https://vacode.org/2025/" slug="2025" current="TRUE" last_updated="">2025</edition><referred_to_by><reference>59.1-352.10</reference></referred_to_by><structure><unit label="title" level="1" order_by="1" identifier="59.1">Trade and Commerce</unit><unit label="chapter" level="2" order_by="1" identifier="27.1">Equipment Dealers Protection Act</unit></structure><text>
						<section id="A"><p><span class="prefix-number">A.</span> Whenever a <span class="dictionary">supplier</span> and a <span class="dictionary">dealer</span> enter into an <span class="dictionary">agreement</span>, the <span class="dictionary">supplier</span> shall pay any warranty claim made by the <span class="dictionary">dealer</span> for warranty parts or service within thirty days after its approval. The <span class="dictionary">supplier</span> shall approve or disapprove a warranty claim within thirty days after its receipt. If a claim is disapproved, the manufacturer, wholesaler, or distributor shall notify the <span class="dictionary">dealer</span> within thirty days stating the specific grounds upon which the disapproval is based. If a claim is not specifically disapproved in writing within thirty days after its receipt, it is approved and payment must follow within thirty days. <a id="paragraph-211184" class="section-permalink" href="https://vacode.org/59.1-352.8/#A"><i class="fa fa-link"/></a></p></section>
						<section id="B"><p><span class="prefix-number">B.</span> Whenever a <span class="dictionary">supplier</span> and a <span class="dictionary">dealer</span> enter into an <span class="dictionary">agreement</span>, the <span class="dictionary">supplier</span> shall indemnify and hold harmless the <span class="dictionary">dealer</span> against any <span class="dictionary">judgment</span> for <span class="dictionary">damages</span> or any <span class="dictionary">settlement</span> agreed to by the <span class="dictionary">supplier</span>, including <span class="dictionary">court</span> costs and a reasonable attorney&#x2019;s fee, arising out of a complaint, claim, or <span class="dictionary">lawsuit</span> including <span class="dictionary">negligence</span>, strict liability, misrepresentation, breach of warranty, or rescission of the sale, to the extent the <span class="dictionary">judgment</span> or <span class="dictionary">settlement</span> relates to the manufacture, assembly, or design of <span class="dictionary">inventory</span>, or other conduct of the <span class="dictionary">supplier</span> beyond the <span class="dictionary">dealer</span>&#x2019;s control. <a id="paragraph-211185" class="section-permalink" href="https://vacode.org/59.1-352.8/#B"><i class="fa fa-link"/></a></p></section>
						<section id="C"><p><span class="prefix-number">C.</span> If, after <span class="dictionary">termination</span> of an <span class="dictionary">agreement</span>, the <span class="dictionary">dealer</span> submits a claim to the manufacturer, wholesaler, or distributor for warranty work performed prior to the effective date of the <span class="dictionary">termination</span>, the manufacturer, wholesaler, or distributor shall accept or reject the claim within thirty days of receipt. <a id="paragraph-211186" class="section-permalink" href="https://vacode.org/59.1-352.8/#C"><i class="fa fa-link"/></a></p></section>
						<section id="D"><p><span class="prefix-number">D.</span> If a claim is not paid within the time allowed under this section, interest shall accrue at the maximum lawful interest rate. <a id="paragraph-211187" class="section-permalink" href="https://vacode.org/59.1-352.8/#D"><i class="fa fa-link"/></a></p></section>
						<section id="E"><p><span class="prefix-number">E.</span> Warranty work performed by the <span class="dictionary">dealer</span> shall be compensated in accordance with the reasonable and customary amount of time required to complete the work, expressed in hours and fractions thereof. The cost of the work shall be computed by multiplying the time required to complete the work by the <span class="dictionary">dealer</span>&#x2019;s established customer hourly retail labor rate. The <span class="dictionary">dealer</span> shall inform the manufacturer, wholesaler, or distributor for whom the <span class="dictionary">dealer</span> is performing warranty work of the <span class="dictionary">dealer</span>&#x2019;s established customer hourly retail labor rate before the <span class="dictionary">dealer</span> performs any work. <a id="paragraph-211188" class="section-permalink" href="https://vacode.org/59.1-352.8/#E"><i class="fa fa-link"/></a></p></section>
						<section id="F"><p><span class="prefix-number">F.</span> Expenses expressly excluded under the warranty of the manufacturer, wholesaler, or distributor to the customer shall neither be included nor required to be paid for warranty work performed, even if the <span class="dictionary">dealer</span> requests compensation for the work performed. <a id="paragraph-211189" class="section-permalink" href="https://vacode.org/59.1-352.8/#F"><i class="fa fa-link"/></a></p></section>
						<section id="G"><p><span class="prefix-number">G.</span> The <span class="dictionary">dealer</span> shall be paid for all parts used by the <span class="dictionary">dealer</span> in performing warranty work. Payment shall be in an amount equal to the <span class="dictionary">dealer</span>&#x2019;s net price for the parts, plus a minimum of fifteen percent. <a id="paragraph-211190" class="section-permalink" href="https://vacode.org/59.1-352.8/#G"><i class="fa fa-link"/></a></p></section>
						<section id="H"><p><span class="prefix-number">H.</span> The manufacturer, wholesaler, or distributor has a right to adjust compensation for errors discovered during an audit and, if necessary, to adjust claims paid in error. <a id="paragraph-211191" class="section-permalink" href="https://vacode.org/59.1-352.8/#H"><i class="fa fa-link"/></a></p></section>
						<section id="I"><p><span class="prefix-number">I.</span> The <span class="dictionary">dealer</span> shall have the right to accept the reimbursement terms and conditions of the manufacturer, wholesaler, or distributor in lieu of the terms and conditions of this section. <a id="paragraph-211192" class="section-permalink" href="https://vacode.org/59.1-352.8/#I"><i class="fa fa-link"/></a></p></section></text><history>2002, c. 898.</history><metadata></metadata></law>
