                                 CODE OF VIRGINIA

FAILURE TO MAINTAIN RECORD OF COMPLAINTS (§ 38.2-511)

No person other than agents or brokers, shall fail to maintain a complete record
of all the complaints that it has received since the date of its last
examination under § 38.2-1317, provided that the records of complaints of a
health carrier subject to Chapter 58 (§ 38.2-5800 et seq.) of this title shall
be retained for no less than five years. The record shall indicate the total
number of complaints, their classification by line of insurance, the nature of
each complaint, the disposition of these complaints, and the time it took to
process each complaint.
		As used in this section, &#8220;complaint&#8221; shall mean any written
communication from a policyholder, subscriber or claimant primarily expressing a
grievance.

HISTORY: Code 1950, § 38.1-52; 1952, c. 317, § 38.1-52.10; 1977, c. 529; 1978,
c. 441; 1979, c. 324; 1980, c. 404; 1986, c. 562; 1998, c. 891.