                                 CODE OF VIRGINIA

ESTABLISHMENT OF TOLL-FREE TELEPHONE LINE FOR COMPLAINTS; INVESTIGATION ON
RECEIPT OF COMPLAINTS (§ 22.1-289.042)

With such funds as are appropriated for this purpose, the Superintendent shall
establish a toll-free telephone line to respond to complaints regarding
operations of child day programs or family day systems. Upon receipt of a
complaint concerning the operation of a child day program or family day system,
regardless of whether the program is subject to licensure, the Superintendent
shall, for good cause shown, cause an investigation to be made, including
on-site visits as he deems necessary, of the activities, services, records, and
facilities. The child day program or family day system shall afford the
Superintendent reasonable opportunity to inspect all of the operator&#8217;s
activities, services, records, and facilities and to interview its agents and
employees and any child within its control. Whenever a child day program or
family day system subject to inspection under this section is determined by the
Superintendent to be in noncompliance with the provisions of this chapter or
with regulations adopted pursuant to this chapter, the Superintendent shall give
reasonable notice to the child day program or family day system of the nature of
its noncompliance and may thereafter take appropriate action as provided by law,
including a suit to enjoin the operation of the child day program or family day
system.

HISTORY: 2020, cc. 860, 861.