                                 CODE OF VIRGINIA

ACCESSIBILITY OF UTILIZATION REVIEW ENTITY (§ 32.1-137.11)

A utilization review entity shall provide accessibility for covered persons and
providers by free telephone at least forty hours per week during normal business
hours. Entities located outside of the eastern time zone shall provide covered
persons advance written notification of the eastern time zone hours during which
those entities are accessible; however, such hours shall be no less than forty
hours per week during normal business hours. The entity shall install and
maintain an adequate telephone system that accepts and records messages or
accepts and provides recorded business hour information for incoming calls
outside of normal business hours.

HISTORY: 1998, c. 891.