                                 CODE OF VIRGINIA

REQUIREMENTS AND STANDARDS FOR UTILIZATION REVIEW ENTITIES (§ 32.1-137.9)

A. Each entity shall establish reasonable and prudent standards and criteria to
be applied in utilization review determinations with input from physician
advisors representing major areas of specialty and certified by the boards of
the various American medical specialties. Such standards shall be objective,
clinically valid, and compatible with established principles of health care.
Such standards shall further be established so as to be sufficiently flexible to
allow deviations from norms when justified on case-by-case bases.
			The entity shall make available to any provider or covered person, upon
written request, a list of such physician advisors and their major areas of
specialty, as well as the standards and criteria established in accordance with
this section except as prohibited in accordance with copyright laws.

B. An adverse determination shall be made only in accordance with &#xA7;
32.1-137.13.

C. Each entity shall have a process for reconsideration of an adverse
determination in accordance with &#xA7; 32.1-137.14 and an appeals process in
accordance with &#xA7; 32.1-137.15.

D. Each entity shall make arrangements to use the services of physician advisors
who are specialists in the various categories of health care on &#8220;per
need&#8221; or &#8220;as needed&#8221; bases in conducting utilization review.

E. Each entity shall have review staff who are properly qualified, trained and
supervised, and supported by a physician advisor, to carry out its review
determinations.

F. Each entity shall notify its covered persons of the review process, including
the appeals process, and shall so notify the covered person&#8217;s provider
upon written request by the provider. An Evidence of Coverage shall contain a
clear and complete statement, if a contract, or a reasonably complete summary,
if a certificate, of the process for reconsideration of an adverse determination
rendered under &#xA7; 32.1-137.13, as required by &#xA7; 32.1-137.14, and the
process for internal appeal from an adverse determination under &#xA7;
32.1-137.15.

G. Each entity shall communicate its utilization review decision no later than
two business days after receipt by the entity of all information necessary to
complete the review.

H. Each entity shall have a representative, authorized to approve utilization
review determinations, available to covered persons and providers in accordance
with &#xA7; 32.1-137.11.

I. The Commissioner shall have the right to determine that an entity has
complied with the requirement that the entity establish reasonable and prudent
requirements and standards pursuant to this section.

HISTORY: 1998, c. 891; 2011, c. 788.