                                 CODE OF VIRGINIA

PRESENTING CLAIMS FOR WARRANTIES AND DEFECTS (§ 36-85.24)

Whenever a claim for a warranty service or about a defect is made to a regulant,
it shall be handled as provided by this chapter. A record shall be made of the
name and address of each claimant and the date, substance, and disposition of
each claim about a defect. The regulant may request that a claim be made in
writing, but nevertheless shall record it as provided above, and may not delay
service pending receipt of the written claim.
		When the regulant notified is not the responsible party, he shall, in writing,
immediately notify the claimant of that fact, and shall also, in writing,
immediately notify the responsible party of the claim. When a responsible party
is asked to remedy defects, such party may not fail to remedy those defects
because another responsible party may also be responsible. Nothing herein shall
prevent a responsible party from obtaining compensation by way of contribution
or subrogation from another responsible party in accordance with any other
provision of law or contract.
		Within the time limits provided in this chapter, the regulant shall either
resolve the claim or determine that it is not justified. At any time a regulant
determines that a claim for service is not justified in whole or part, he shall
immediately notify the claimant in writing that the claim or part of the claim
is rejected and why, and shall inform the claimant that he is entitled to
complain to the Board. The complete mailing address of the Board shall be
provided in the notice. Within five working days of receipt of a complaint, the
Board shall send a complete copy thereof to the Director.

HISTORY: 1991, c. 555; 1992, c. 223.