                                 CODE OF VIRGINIA

ESTIMATE OF CHARGES; PENALTIES; INFORMATION BOOKLET FOR SHIPPERS (§ 46.2-2157)

A. Household goods carriers may, upon request of a shipper, cause to be given to
such shipper an estimate of the charges for proposed services in the manner and
form specified in this section:

   1. The estimate may be made only after a visual inspection of the goods by the
   estimator or be based upon information furnished to the carrier by the
   shipper.

   2. If a written estimate is furnished, across the top of each form there shall
   be imprinted, in bold type, the words &#8220;ESTIMATED COST OF
   SERVICES.&#8221;

   3. The name, address and phone number of the carrier providing the estimate
   must be shown in a legible manner on each estimate form.

   4. Imprinted thereunder in regular type shall be words to the effect
   &#8220;IMPORTANT NOTICE: This estimate covers only the articles and services
   listed. It is not a guarantee that the actual charges will not exceed the
   amount of the estimate. However, carriers may bind the estimate and guarantee
   that charges may not exceed the bound estimate except for any accessorial
   tariff charges incurred at destination that are not known to the carrier until
   actual delivery of the shipment and a sight survey reveals that additional
   charges are necessary to effect delivery as published in the carrier&#8217;s
   tariff. Household goods carriers are required by law to collect transportation
   and other incidental charges computed on the basis of rates shown in their
   lawfully published tariffs. Charges for additional services will be added to
   the transportation charges.&#8221;

   5. The original or a true legible copy of each estimate form prepared in
   accordance with this section may be delivered to the shipper and a copy
   thereof shall be maintained by the carrier as part of its record of shipment.

B. If the carrier provides a shipper with a written estimate, the carrier will
give to the shipper an information booklet that has been approved by the
Department and will obtain a receipt therefor from the shipper. Such receipt
will become a part of the permanent file of the carrier.

HISTORY: 2001, c. 596; 2006, c. 609.