                                 CODE OF VIRGINIA

RIGHTS OF CLIENTS (§ 51.5-168)

The Commissioner shall establish written standards governing the rights of
clients of services provided by public or private agencies in accordance with §
51.5-161. Each such public and private agency shall educate clients and staff
regarding those rights and shall provide a procedure to fairly and impartially
resolve conflicts and complaints about alleged violations of those rights. Each
such agency shall make referrals consistent with the provisions of 29 U.S.C. §
732.

HISTORY: 1985, c. 421, §§ 51.01-29, 51.5-29; 1992, c. 755; 2012, cc. 803, 835.