                                 CODE OF VIRGINIA

INFORMAL DISPUTE SETTLEMENT PROCEDURE (§ 59.1-207.15)

A. If a manufacturer provides an informal dispute settlement procedure, it shall
be the consumer&#8217;s choice whether or not to use it prior to availing
himself of his rights under this chapter.

B. If a dispute settlement procedure is resorted to by the consumer and the
decision is for a refund or a comparable motor vehicle, the manufacturer shall
have forty days from its receipt of the consumer&#8217;s acceptance of the
decision or from the date of a court order to comply with the terms of the
decision.

C. In any action brought because of the manufacturer&#8217;s failure to comply
with the decision, within the scope of the procedure&#8217;s authority, rendered
as a result of a dispute resolution proceeding or a court order, the court may
triple the value of the award stipulated in the decision as provided for in this
chapter, plus award other equitable relief the court deems appropriate,
including additional attorney&#8217;s fees.

HISTORY: 1988, c. 603; 1990, c. 772.